Planned Maintenance: Carrier Platform Update

resolved · 23 Oct 2026, 12:00

The scheduled maintenance window ended at 13 Oct 2026, 09:00. Closed automatically by the status page.

identified · 12 Oct 2026, 16:46

Components: Inbound Call Termination Window: 2026-10-13T07:00:00+00:00 → 2026-10-13T08:00:00+00:00 ## Summary BT, one of our carriers handling a large share of inbound calls to the Fuse 2 network, is migrating to a new platform. ## What's changing and why - **When:** Tuesday 13 October 2026, 08:00 (BST) - **Why:** BT's current inbound platform is nearing end of life and is being replaced with upgraded, modern infrastructure. ## Who is affected Inbound calls routed via BT. This covers several Fuse 2 Ofcom number ranges and ported-in numbers across the network. ## Expected impact We don't expect any impact on call traffic. We've tested the new platform with BT and have carried out migrations like this before. ## Action required > No action is required. If you notice any problems with calls after the change, such as failed, dropped or poor-quality inbound calls, please email **support@fuse2.net**. For urgent issues, call **+44 330 088 0333**. ## Need help? Contact support@fuse2.net and quote this notice.