Incident history

Endpoint Backup v2 - All Regions - Maintenance Notice

Maintenance · resolved · 5 Nov 2026, 09:00

Scheduled Maintenance - UTMSP/ UniView

Maintenance · monitoring · 5 Nov 2026, 08:00

France SMS Carrier Maintenance - SFR

Maintenance · resolved · 5 Nov 2026, 05:00

Scheduled Infrastructure Maintenance – US-East Region

Maintenance · resolved · 5 Nov 2026, 01:00

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 5 Nov 2026, 00:00

Mail Settings Maintenance

Maintenance · resolved · 4 Nov 2026, 22:00

Telavox | Maintenance on core database infrastructure

Maintenance · resolved · 4 Nov 2026, 21:00

Autotask - DE1, EU1, PRDE - Maintenance Notice

Maintenance · resolved · 4 Nov 2026, 21:00

KaseyaAssist Service Disruption

Minor · resolved · 4 Nov 2026, 20:07

Russia SMS Carrier Maintenance - Tele2

Maintenance · resolved · 4 Nov 2026, 20:00

PSA - 2026.6 Major Release - UK01, UK02, UK03, EU1

Maintenance · resolved · 4 Nov 2026, 20:00

SIP Registration: Called Number Format Improvement

Maintenance · resolved · 4 Nov 2026, 20:00

PSA - 2026.6.2 Minor Release - UKLR01

Maintenance · resolved · 4 Nov 2026, 20:00

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 4 Nov 2026, 13:00

Scheduled Maintenance - UTMSP/ UniView

Maintenance · resolved · 4 Nov 2026, 12:50

Incident affecting Mobile Provisioning Services in Norway

Major · resolved · 4 Nov 2026, 09:13

Autotask - DE1, EU1 - Maintenance Notice

Maintenance · resolved · 3 Nov 2026, 21:00

Datto RMM - Merlot (EU2) - 15.2.0 Release

Maintenance · resolved · 3 Nov 2026, 19:30

Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices

Minor · identified · 3 Nov 2026, 18:58

Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions

Major · resolved · 3 Nov 2026, 13:38

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 3 Nov 2026, 13:00

Kaseya Quote Manager - Maintenance Notice

Maintenance · resolved · 3 Nov 2026, 11:00

SMS Delivery Delays from Twilio to Lycamobile United Kingdom

Minor · resolved · 3 Nov 2026, 03:07

Russia SMS Carrier Maintenance - MTS

Maintenance · resolved · 3 Nov 2026, 03:00

RateQueue Host Down Did Not Recover

Minor · resolved · 3 Nov 2026, 02:14

Scheduled Infrastructure Maintenance – US-East Region

Maintenance · resolved · 3 Nov 2026, 01:00

Autotask - EU1, UK01, UK02, UK03, UKLR01 - Maintenance Notice

Maintenance · resolved · 2 Nov 2026, 21:00

Russia SMS Carrier Maintenance - MTT

Maintenance · resolved · 2 Nov 2026, 20:55

Russia SMS Carrier Maintenance - Tele2

Maintenance · monitoring · 2 Nov 2026, 20:00

Russia SMS Carrier Maintenance - MegaFon

Maintenance · resolved · 2 Nov 2026, 20:00

Some Customers May Have Incorrect Balances Reflected on Their Account

Minor · resolved · 2 Nov 2026, 16:37

SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria

Minor · resolved · 2 Nov 2026, 15:32

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 2 Nov 2026, 15:15

Scheduled Maintenance - UTMSP/ UniView

Maintenance · resolved · 2 Nov 2026, 12:00

SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic

Minor · resolved · 2 Nov 2026, 09:46

United Kingdom SMS Carrier Maintenance - O2

Maintenance · resolved · 1 Nov 2026, 22:30

Incident affecting customers on eu5 database group in the UK

Major · resolved · 1 Nov 2026, 08:15

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 31 Oct 2026, 15:00

VSA9 - Scheduled System Maintenance

Maintenance · resolved · 31 Oct 2026, 11:00

BMS and Vorex - Scheduled Maintenance - v5.60 Release

Maintenance · resolved · 31 Oct 2026, 04:00

Security Upgrade Maintenance – SIP Registration Platform

Maintenance · resolved · 30 Oct 2026, 20:30

Intermittent Site Connectivity - Dallas, US

Major · resolved · 30 Oct 2026, 18:23

Intermittent Site Connectivity - London, UK

Major · resolved · 30 Oct 2026, 17:43

On Call Engineers are Investigating

Minor · resolved · 30 Oct 2026, 13:53

API Error

Minor · resolved · 30 Oct 2026, 13:08

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 30 Oct 2026, 12:00

Poland SMS Carrier Partner Maintenance

Maintenance · resolved · 29 Oct 2026, 23:00

Portugal SMS Carrier Partner Maintenance

Maintenance · resolved · 29 Oct 2026, 22:30

Russia SMS Carrier Maintenance - Gazprombank Mobile

Maintenance · resolved · 29 Oct 2026, 20:00

Russia SMS Carrier Maintenance - MegaFon

Maintenance · resolved · 29 Oct 2026, 20:00

Datto BCDR - UK Region - Offsite Synchronization Performance Degradation

Minor · resolved · 29 Oct 2026, 19:57

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 29 Oct 2026, 12:00

Intermittent FTP Connectivity - London, UK

Major · resolved · 29 Oct 2026, 10:37

DDCMS Degraded Performance

Major · resolved · 29 Oct 2026, 10:08

Scheduled Maintenance - UTMSP/ UniView

Maintenance · resolved · 29 Oct 2026, 09:20

Sendgrid Maintenance Impacting Delivery and Account Configuration

Maintenance · resolved · 29 Oct 2026, 04:00

Russia SMS Carrier Maintenance - MTS

Maintenance · resolved · 29 Oct 2026, 03:00

PSA - 2026.6.1 Minor Release - AT01, LR01, UKLR01

Maintenance · resolved · 29 Oct 2026, 01:00

Link Shortening Redirect Errors on Branded Domains

Minor · resolved · 28 Oct 2026, 23:44

Russia SMS Carrier Maintenance - Sberbank Mobile

Maintenance · resolved · 28 Oct 2026, 21:00

Russia SMS Carrier Maintenance - Tele2

Maintenance · resolved · 28 Oct 2026, 20:00

Russia SMS Carrier Maintenance - Beeline

Maintenance · resolved · 28 Oct 2026, 20:00

SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium

Minor · resolved · 28 Oct 2026, 16:38

Scheduled Maintenance – Cloud Target Appliance Upgrades

Maintenance · resolved · 28 Oct 2026, 15:07

France SMS Carrier Partner Maintenance

Maintenance · resolved · 28 Oct 2026, 11:00

Monitoring - DDCMS Degraded Performance

Major · resolved · 28 Oct 2026, 10:53

Russia SMS Carrier Maintenance - MTS

Maintenance · resolved · 28 Oct 2026, 03:00

Spain SMS Carrier Partner Maintenance

Maintenance · resolved · 28 Oct 2026, 03:00

SMS Delivery Delays between a Subset of Twilio Long Codes and Multiple Networks in Portugal

Minor · resolved · 27 Oct 2026, 23:06

Portugal SMS Carrier Partner Maintenance

Maintenance · resolved · 27 Oct 2026, 22:00

Russia SMS Carrier Maintenance - Tele2

Maintenance · resolved · 27 Oct 2026, 19:00

Automated Alert: Minimal Customer Impact

Minor · resolved · 27 Oct 2026, 17:36

SMS Delivery Delays and Failures from Twilio to Turkcell Turkey

Minor · resolved · 27 Oct 2026, 11:39

Investigating - EVO Login Degraded Performance

Major · resolved · 27 Oct 2026, 09:51

Scheduled Maintenance - UTMSP/ UniView

Maintenance · resolved · 27 Oct 2026, 08:21

Endpoint Backup v2 - All Regions - Maintenance Notice

Maintenance · resolved · 27 Oct 2026, 08:00

Outlook add-in service disruption

Major · resolved · 26 Oct 2026, 21:18

Russia SMS Carrier Maintenance - Tele2

Maintenance · resolved · 26 Oct 2026, 20:00

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Maintenance · resolved · 26 Oct 2026, 18:20

Datto Endpoint Backup - Backups not running on some Endpoint Backup Servers

Minor · resolved · 26 Oct 2026, 16:34

WhatsApp Sandbox Sending Configuration Issues

Minor · resolved · 26 Oct 2026, 15:00

Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'

Major · resolved · 26 Oct 2026, 14:17

Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'

Minor · resolved · 26 Oct 2026, 13:16

Middle East region offline due to war

Major · resolved · 26 Oct 2026, 09:08

Middle East region offline due to war

Major · resolved · 26 Oct 2026, 09:03

Scheduled Maintenance - UTMSP/ UniView

Maintenance · resolved · 26 Oct 2026, 07:00

Bounce Suppressions Maintenance

Maintenance · resolved · 25 Oct 2026, 21:00

[US] Inbound Delivery Issues

Major · resolved · 25 Oct 2026, 14:16

SMS Delivery Delays from Twilio to Telia Sweden

Minor · resolved · 25 Oct 2026, 12:12

Planned Maintenance 24 October 2026

Maintenance · resolved · 24 Oct 2026, 22:00

Block Suppressions Maintenance

Maintenance · resolved · 24 Oct 2026, 22:00

Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.

Major · resolved · 24 Oct 2026, 20:07

VSA9 - VSA Patch Release v9.5.27a - Full SaaS

Maintenance · resolved · 24 Oct 2026, 12:00

Notice to Customers - PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619)

Maintenance · resolved · 23 Oct 2026, 13:02

PHP Security Vulnerability

Major · resolved · 23 Oct 2026, 12:08

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Minor · resolved · 23 Oct 2026, 05:12

VSA10 - Scheduled System Maintenance - US

Maintenance · resolved · 23 Oct 2026, 01:43

US SMS Carrier Maintenance - Small US Carriers

Maintenance · resolved · 22 Oct 2026, 23:26

Brazil SMS Carrier Partner Maintenance

Maintenance · resolved · 22 Oct 2026, 21:34

Issue with 500 Errors on Porting Request Submissions

Minor · resolved · 22 Oct 2026, 18:10