Some Customers May Have Incorrect Balances Reflected on Their Account

resolved · 4 Nov 2026, 01:26

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

investigating · 3 Nov 2026, 07:50

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. **2026-11-02T17:30:01.852Z** — Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T18:36:53.295Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T19:34:42.543Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T23:29:47.961Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-03T07:27:13.943Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-03T07:48:27.312Z** — Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.

investigating · 3 Nov 2026, 07:28

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. **2026-11-02T17:30:01.852Z** — Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T18:36:53.295Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T19:34:42.543Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T23:29:47.961Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-03T07:27:13.943Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

investigating · 2 Nov 2026, 23:31

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. **2026-11-02T17:30:01.852Z** — Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T18:36:53.295Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T19:34:42.543Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T23:29:47.961Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

investigating · 2 Nov 2026, 19:36

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. **2026-11-02T17:30:01.852Z** — Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T18:36:53.295Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T19:34:42.543Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

investigating · 2 Nov 2026, 18:38

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. **2026-11-02T17:30:01.852Z** — Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available. **2026-11-02T18:36:53.295Z** — Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

investigating · 2 Nov 2026, 17:36

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. **2026-11-02T17:30:01.852Z** — Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

investigating · 2 Nov 2026, 17:34

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

investigating · 2 Nov 2026, 17:30

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. **2026-11-02T17:30:01.852Z** — Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

investigating · 2 Nov 2026, 16:38

**2026-11-02T16:37:49.837Z** — Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.