Issue with 500 Errors on Porting Request Submissions

resolved · 22 Oct 2026, 20:32

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

monitoring · 22 Oct 2026, 20:04

**2026-10-22T17:10:09.871Z** — Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-10-22T17:24:21.816Z** — We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We expect to provide another update in 1 hour or as soon as more information becomes available. **2026-10-22T18:16:57.151Z** — We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time. We will provide another update in 2 hours or as soon as additional information is available. **2026-10-22T19:03:26.593Z** — We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

identified · 22 Oct 2026, 19:18

**2026-10-22T17:10:09.871Z** — Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-10-22T17:24:21.816Z** — We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We expect to provide another update in 1 hour or as soon as more information becomes available. **2026-10-22T18:16:57.151Z** — We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time. We will provide another update in 2 hours or as soon as additional information is available.

investigating · 22 Oct 2026, 18:26

**2026-10-22T17:10:09.871Z** — Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-10-22T17:24:21.816Z** — We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating · 22 Oct 2026, 18:10

**2026-10-22T17:10:09.871Z** — Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.