WhatsApp Sandbox Sending Configuration Issues

resolved · 26 Oct 2026, 17:44

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

monitoring · 26 Oct 2026, 17:38

**2026-10-26T15:00:33.092Z** — Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available. **2026-10-26T17:37:28.561Z** — Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

investigating · 26 Oct 2026, 15:24

**2026-10-26T15:00:33.092Z** — Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.

investigating · 26 Oct 2026, 15:02

**2026-10-26T15:00:33.092Z** — We are investigating an issue with WhatsApp Sandbox configuration. Users may experience incorrect display names and preconfigured templates when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.