Outlook add-in service disruption

resolved · 26 Oct 2026, 22:04

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

investigating · 26 Oct 2026, 21:20

Oct 26, 21:18 UTC Update - The latest data shows that the add-in issue is global, although only a very small percentage of users are currently affected. We are continuing our investigation and looking more closely into the GoDaddy certificate incident as a potential cause. The next update will be provided within 1 hour, or sooner if we have new findings. Oct 26, 20:52 UTC Update - We are continuing our investigation. We believe the issue could be related to an ongoing GoDaddy incident involving SSL certificates (https://status.godaddy.com/incidents/mtl2b9tbvq56), although our certificate appears to be valid. We are investigating this potential connection. We will provide another update within 30 minutes or sooner if more information becomes available. Oct 26, 20:33 UTC Update - We can see that the issue with the Outlook add-in is limited to the US region and, so far, affects approximately 0.015% of all add-in users. We are continuing our investigation. We will provide another update within 30 minutes or sooner if more information becomes available. Oct 26, 20:25 UTC Investigating - We are currently investigating an issue affecting the Outlook add-in for CodeTwo Email Signatures 365. Some customers have reported that the add-in is not working, and we have been able to observe the same behavior. Our investigation has been ongoing for approximately 30 minutes. We will provide another update within 30 minutes or sooner if more information becomes available.

investigating · 26 Oct 2026, 20:52

Oct 26, 20:52 UTC Update - We are continuing our investigation. We believe the issue could be related to an ongoing GoDaddy incident involving SSL certificates (https://status.godaddy.com/incidents/mtl2b9tbvq56), although our certificate appears to be valid. We are investigating this potential connection. We will provide another update within 30 minutes or sooner if more information becomes available. Oct 26, 20:33 UTC Update - We can see that the issue with the Outlook add-in is limited to the US region and, so far, affects approximately 0.015% of all add-in users. We are continuing our investigation. We will provide another update within 30 minutes or sooner if more information becomes available. Oct 26, 20:25 UTC Investigating - We are currently investigating an issue affecting the Outlook add-in for CodeTwo Email Signatures 365. Some customers have reported that the add-in is not working, and we have been able to observe the same behavior. Our investigation has been ongoing for approximately 30 minutes. We will provide another update within 30 minutes or sooner if more information becomes available.

investigating · 26 Oct 2026, 20:34

Oct 26, 20:33 UTC Update - We can see that the issue with the Outlook add-in is limited to the US region and, so far, affects approximately 0.015% of all add-in users. We are continuing our investigation. We will provide another update within 30 minutes or sooner if more information becomes available. Oct 26, 20:25 UTC Investigating - We are currently investigating an issue affecting the Outlook add-in for CodeTwo Email Signatures 365. Some customers have reported that the add-in is not working, and we have been able to observe the same behavior. Our investigation has been ongoing for approximately 30 minutes. We will provide another update within 30 minutes or sooner if more information becomes available.

investigating · 26 Oct 2026, 20:26

Oct 26, 20:25 UTC Investigating - We are currently investigating an issue affecting the Outlook add-in for CodeTwo Email Signatures 365. Some customers have reported that the add-in is not working, and we have been able to observe the same behavior. Our investigation has been ongoing for approximately 30 minutes. We will provide another update within 30 minutes or sooner if more information becomes available.