Puzzle Technology
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On Call Engineers are Investigating

Minor · resolved · started 30 Oct 2026, 13:53 · resolved 30 Oct 2026, 18:42

  1. resolved · 30 Oct 2026, 18:42

    Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

  2. investigating · 30 Oct 2026, 13:56

    **2026-10-30T13:53:25.538Z** — Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still being delivered without any issues. The team is investigating whether this is also happening in other countries. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  3. investigating · 30 Oct 2026, 13:54

    **2026-10-30T13:53:25.538Z** — Our monitoring systems have detected a potential issue with verifications being sent to Ivory Coast are being sent with incorrect sender. Messages are still being delivered without any problem. Our engineers have been alerted and are investigating. We will provide an update when we have more details.