Monitoring - DDCMS Degraded Performance

resolved · 28 Oct 2026, 12:13

Dear Customer,<br/><br/>We are pleased to confirm that monitoring has now been completed following the earlier incident impacting DDCMS direct debit processing via API. <br/><br/>Throughout the monitoring period, service has remained stable and no further issues have been identified. We can therefore confirm that this incident has been fully resolved and normal service has been restored.<br/><br/>We sincerely apologise for any disruption this issue may have caused and would like to thank you for your patience and understanding while our teams worked to investigate and resolve the matter.<br/><br/>This incident is now closed. Should you experience any further issues, please contact our Support Team in the usual way.<br/><br/>Thank you for your understanding.<br/><br/>Your Access PaySuite Team<br/>

monitoring · 28 Oct 2026, 11:04

Dear Customer,<br/><br/>We are monitoring an issue that was causing intermittent service degradation within DDCMS earlier today. <br/><br/>As a result, some customers may have experienced slower response times or reduced performance when using the service to process a direct debit via API. <br/><br/>Our technical teams have identified this as a high-priority incident and are actively monitoring the service levels. <br/><br/>We understand the impact that service issues can have on your operations and appreciate your patience while we monitor the platform. <br/><br/>Please continue to monitor this page for the latest information.<br/>To contact our support team, use the live chat feature in DDCMS (chat bubble, bottom right) or call 01206 675847 (option 1), Monday to Friday, 8:00am–5:30pm. For 24/7 support, visit our <a href=&#34;https://help-accesspaysuiteddcms.theaccessgroup.com/en/&#34; target=&#34;_blank&#34;>knowledge base</a> with over 400 articles or use our AI Assistant for instant answers. <br/><br/>Thank you for your understanding.<br/>Your Access PaySuite Team<br/>