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Components

  • Advanced Payments Gateway
    Degraded performance
  • DDCMS
    Operational

Scheduled Maintenance

Recent incidents

  1. New Incident - Degraded Performance - Internet Payments

    Major · 27 Jun 2026, 10:45 · resolved about 7 hours ago

    • resolved

      <span>Dear Customer,</span><br/><span> </span><br/><span>We are pleased to inform you that the Internet Payments issue has now been fully resolved, and the service has been successfully restored.</span><br/><span> </span><br/><span>We understand the importance of consistent and reliable service and remain committed to delivering the highest quality experience.</span><br/><span> </span><br/><span>Please accept our sincere apologies for any inconvenience caused, and thank you for your patience and understanding.</span><br/><br/><span>Kindest regards,</span><br/><span>Your Access Team</span><br/><span> </span><br/><br/>

    • monitoring

      <span>Dear Customer,</span><br/><span> </span><br/><span>We would like to provide an update regarding the issue impacting Internet Payments.</span><br/><br/><span>Our engineers have completed the necessary actions, and we believe the issue has now been resolved. We are continuing to monitor the application closely to ensure services remain stable.</span><br/><br/><span>At Access, we are dedicated to providing the best possible service and have made every effort to address this incident as quickly as possible.</span><br/><span>Please continue to monitor this page for any further updates.</span><br/><br/><span>Thank you for your understanding.</span><br/><span>Your Access Team</span><br/>

    • identified

      Dear Customer, <br/><br/>Our team is diligently addressing the degraded performance issue impacting Internet Payments, treating it as our utmost priority. Please be assured that we are making every effort to resolve the matter and restore full service as swiftly as possible. <br/><br/>We sincerely apologise for any disruption this may have caused and truly appreciate your patience and understanding during this time. <br/><br/>Our next update will be within 60 minutes or sooner if we have a resolution, so please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • investigating

      Dear Customer, <br/><br/>Our team is diligently addressing the degraded performance impacting Internet Payments, treating it as our utmost priority. Please be assured that we are making every effort to resolve the matter and restore full service as swiftly as possible. <br/><br/>We sincerely apologise for any disruption this may have caused and truly appreciate your patience and understanding during this time. <br/><br/>Our next update will be within 60 minutes or sooner if we have a resolution, so please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • investigating

      Dear Customer,<br/><br/>We want to inform you that some customers may currently be experiencing degraded performance within Internet Payments.<strong><em> </em></strong>Our team has identified this as a high-priority issue and is actively working to resolve it.<br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>We will provide our next update in 30 minutes or sooner if a resolution is reached. Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

  2. Common Payments API v10.4.4 - PRODUCTION/LIVE (Software Release)

    Maintenance · 25 Jun 2026, 06:00 · resolved 3 days ago

    • resolved

      Dear Customer, <br/><br/><strong>In this release</strong> <br/>We shall be deploying an update to our Common Payments Interface. Further details can be found via the release note link below.<br/><br/>This component forms part of our internal back end payment processing engine and as such do not impact individual product functionality directly, therefore no customer testing was required. This release contains updates to support a new feature whereby we are introducing the capability to add a card surcharge to the payment amount as well as some performance enhancements.<br/><br/><strong>How we got here</strong><br/>This release has passed its internal QA phase and was successfully deployed to our Customer-Test environment last week.<br/>  <br/><strong>What happens next</strong> <br/>The release will be deployed to our Production environment on the dates stated with no impact to services anticipated.<br/><br/>Please note that unless you receive a communication stating otherwise, you can assume that the release was deployed successfully on the dates and times specified above.<br/><br/>------------------------------------ Release Notes -----------------------------<br/>Release Note (<a href=&#34;https://files.e-paycapita.com/public/folder/rifb1a_fakguajhyzkrxaq/rifb1a_fakguajhyzkrxaq&#34; target=&#34;_blank&#34;>Click Here</a>)<br/><br/>Password: <strong>Paysuite_2026</strong><br/>------------------------------------ Release Notes -----------------------------<br/><br/><strong>If you need help</strong> <br/>Please contact the Access PaySuite Service desk via the support portal - https://accessgroup.my.site.com/Support/  <br/>

    • monitoring

      Dear Customer, <br/><br/><strong>In this release</strong> <br/>We shall be deploying an update to our Common Payments Interface. Further details can be found via the release note link below.<br/><br/>This component forms part of our internal back end payment processing engine and as such do not impact individual product functionality directly, therefore no customer testing was required. This release contains updates to support a new feature whereby we are introducing the capability to add a card surcharge to the payment amount as well as some performance enhancements.<br/><br/><strong>How we got here</strong><br/>This release has passed its internal QA phase and was successfully deployed to our Customer-Test environment last week.<br/>  <br/><strong>What happens next</strong> <br/>The release will be deployed to our Production environment on the dates stated with no impact to services anticipated.<br/><br/>Please note that unless you receive a communication stating otherwise, you can assume that the release was deployed successfully on the dates and times specified above.<br/><br/>------------------------------------ Release Notes -----------------------------<br/>Release Note (<a href=&#34;https://files.e-paycapita.com/public/folder/rifb1a_fakguajhyzkrxaq/rifb1a_fakguajhyzkrxaq&#34; target=&#34;_blank&#34;>Click Here</a>)<br/><br/>Password: <strong>Paysuite_2026</strong><br/>------------------------------------ Release Notes -----------------------------<br/><br/><strong>If you need help</strong> <br/>Please contact the Access PaySuite Service desk via the support portal - https://accessgroup.my.site.com/Support/  <br/>

    • identified

      Dear Customer, <br/><br/><strong>In this release</strong> <br/>We shall be deploying an update to our Common Payments Interface. Further details can be found via the release note link below.<br/><br/>This component forms part of our internal back end payment processing engine and as such do not impact individual product functionality directly, therefore no customer testing was required. This release contains updates to support a new feature whereby we are introducing the capability to add a card surcharge to the payment amount as well as some performance enhancements.<br/><br/><strong>How we got here</strong><br/>This release has passed its internal QA phase and was successfully deployed to our Customer-Test environment last week.<br/>  <br/><strong>What happens next</strong> <br/>The release will be deployed to our Production environment on the dates stated with no impact to services anticipated.<br/><br/>Please note that unless you receive a communication stating otherwise, you can assume that the release was deployed successfully on the dates and times specified above.<br/><br/>------------------------------------ Release Notes -----------------------------<br/>Release Note (<a href=&#34;https://files.e-paycapita.com/public/folder/rifb1a_fakguajhyzkrxaq/rifb1a_fakguajhyzkrxaq&#34; target=&#34;_blank&#34;>Click Here</a>)<br/><br/>Password: <strong>Paysuite_2026</strong><br/>------------------------------------ Release Notes -----------------------------<br/><br/><strong>If you need help</strong> <br/>Please contact the Access PaySuite Service desk via the support portal - https://accessgroup.my.site.com/Support/  <br/>

  3. PayPoint PIP Files delay

    Major · 24 Jun 2026, 09:51 · resolved 3 days ago

    • resolved

      Dear Customer,<br/><br/>We want to inform you that we can confirm that todays PayPoint file was processed without issue and the PIP files have also completed successfully including the PayPoint data for yesterday and today files. <br/><br/>Thank you for your patience while PayPoint addressed this issue which is now resolved. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • monitoring

      Dear Customer,<br/><br/>We want to inform you that we have received notification from PayPoint that the payments file has been delivered and this has been verified by our Operations team. <br/><br/>As this is past our processing cut off for today this will be included in tomorrows PIP file. <br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • identified

      Dear Customer,<br/><br/>We want to inform you that we have received notification from PayPoint that they are having technical delays in delivering the PIP file data. <br/><br/>They are currently investigating and looking to resolve the issue as soon as they can and as soon as we receive a further update we will notify customers. <br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

  4. Verify Planned Maintenance Window

    Maintenance · 24 Jun 2026, 06:00 · resolved 3 days ago

    • resolved

      Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

    • identified

      The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

  5. Advanced Payments Maintenance Window

    Maintenance · 24 Jun 2026, 06:00 · resolved 4 days ago

    • resolved

      The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

    • monitoring

      The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

    • identified

      The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

  6. Verify Planned Maintenance Window

    Maintenance · 24 Jun 2026, 06:00 · resolved 4 days ago

    • resolved

      The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

    • monitoring

      The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

    • identified

      The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

  7. Advanced Payments Maintenance Window

    Maintenance · 24 Jun 2026, 06:00 · resolved 3 days ago

    • resolved

      Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

    • identified

      The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

  8. Keyed Card Pages service impact

    Major · 23 Jun 2026, 10:03 · resolved 3 days ago

    • resolved

      Keyed Card Pages service impact

    • monitoring

      Dear Customer,<br/><br/>We would like to provide an update regarding the issue impacting Keyed Card Payments within Income Management.<br/><br/>Our engineers have completed the necessary actions, and we believe the issue has now been resolved. We are continuing to monitor the application closely to ensure services remain stable.<br/><br/>Please note that some customers may need to refresh their browser cache before the fix takes effect. If you continue to experience issues, or if you require assistance with refreshing your cache, please contact our Support Team who will be happy to help.<br/><br/>At Access, we are dedicated to providing the best possible service and have made every effort to address this incident as quickly as possible.<br/>Please continue to monitor this page for any further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • monitoring

      Dear Customer,<br/><br/>We want to update customers in relation to the issue impacting Keyed Card Payments within Income Management. <br/><br/>Our engineers have completed the actions to restore services and we are now monitoring the application. <br/><br/>If you continue to experience issues please reach out to our support teams. <br/><br/>At Access, we are dedicated to providing the best possible service and we put our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • identified

      Dear Customer,<br/><br/>We want to update customers regarding the issue impacting Keyed Card Pages. Our engineers have identified a root cause and are currently taking the necessary steps to address the issue. <br/><br/>We will confirm the status of the issue shortly once then corrective actions have been taken fully. <br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • investigating

      Dear Customer, <br/><br/>Our team is diligently addressing the issue impacting the Keyed Card Payments within Income Management, treating it as our utmost priority.<br/><br/>Please be assured that we are making every effort to resolve the matter and restore full service as swiftly as possible. <br/><br/>We sincerely apologise for any disruption this may have caused and truly appreciate your patience and understanding during this time. <br/><br/>Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • identified

      Dear Customer,<br/><br/>We want to inform you that some customers may currently be experiencing issues with Keyed Card Pages within Income Management (although Income Management is operating normally for other operations). <br/><br/>Our team has identified this as a high-priority issue and is actively working to resolve it.<br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

  9. Smart Mobile service impact

    Major · 23 Jun 2026, 10:01 · resolved 3 days ago

    • resolved

      Smart Mobile service impact

    • monitoring

      Dear Customer,<br/><br/>We want to update customers in relation to the issue impacting Smart Mobile Devices. <br/><br/>Our engineers have completed the actions to restore services and we are now monitoring the application.<br/><br/>If you continue to experience issues please reach out to our support teams.<br/><br/>At Access, we are dedicated to providing the best possible service and we put our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • identified

      Dear Customer,<br/><br/>We want to update customers regarding the issue impacting Smart Mobile Devices. Our engineers have identified a root cause and are currently taking the necessary steps to address the issue.<br/><br/>We will confirm the status of the issue shortly once then corrective actions have been taken fully.<br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • investigating

      Dear Customer, <br/><br/>Our team is diligently addressing the issue impacting the Smart Mobile devices, treating it as our utmost priority. <br/><br/>Please be assured that we are making every effort to resolve the matter and restore full service as swiftly as possible. <br/><br/>We sincerely apologise for any disruption this may have caused and truly appreciate your patience and understanding during this time. <br/><br/>Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

    • identified

      Dear Customer,<br/><br/>We want to inform you that some customers may currently be experiencing issues with Smart Mobile devices which cannot process transactions currently. <br/><br/>Our team has identified this as a high-priority issue and is actively working to resolve it.<br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>