AP
Direct Debit Processing
Access Group · Finance
MINOR
Last 30 Days
4 incidents
Current state: Degraded performance
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Components
- Advanced Payments GatewayOperational
- DDCMSOperational
Ongoing Incidents
Scheduled Maintenance
Recent incidents
- Degraded Performance - Income Management
Major · 10 Jun 2026, 11:34 · resolved about 21 hours ago
- resolved
Degraded Performance - Income Management
- identified
Dear Customer,<br/><br/>We want to inform you that some customers may currently be experiencing degraded performance with Income Management<strong><em>. </em></strong>Our team has identified this as a high-priority issue and is actively working to resolve it.<br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>
- resolved
- Secure Card Portal (SCP) v17.1.0 - Customer Test - (Software Release)
Maintenance · 10 Jun 2026, 09:00 · resolved about 17 hours ago
- resolved
Dear Customer, <br/><br/><strong>In this release</strong> <br/>We will be deploying an update to our Secure Card Portal (SCP). This release includes further enhancements to our Open Banking solution within the SCP e‑commerce system, along with a number of bug fixes. Further details can be found in the release notes via the link below.<br/><br/>SCP is an application that can be accessed directly or utilised by other applications, such as Internet Payments (IP), to enable your customers to make payments. The functionality changes included in this release are activated only upon customer request; however, you are welcome to perform any required sanity checks on your SCP instance.<br/><br/><strong>How we got here</strong><br/>This release has successfully passed its internal QA phase and is now ready for deployment.<br/> <br/><strong>What happens next</strong> <br/>The release will be deployed to our customer test environment on the specified date, with no interruption to service expected.<br/><br/>A Production/Live deployment date is scheduled for next Wednesday or Thursday and will include combined updates for versions v16.11.0, v17.0.0, and v17.1.0. A separate notification will be sent at the end of the week confirming this.<br/><br/>Please note that, unless you receive communication stating otherwise, you can assume that the release was successfully deployed on the specified date.<br/>------------------------------------ Release Notes -----------------------------<br/>SCP - Release Note (<a href="https://files.e-paycapita.com/public/folder/0qs_vxvxuume38cskeewqa/0qs_vxvxuume38cskeewqa" target="_blank">Click Here</a>)<br/><br/>Password: <strong>Paysuite_2026</strong><br/>------------------------------------ Release Notes -----------------------------<br/><br/><strong>If you need help</strong> <br/>Please contact the Access PaySuite Service desk via the support portal - https://accessgroup.my.site.com/Support/ <br/>
- monitoring
Dear Customer, <br/><br/><strong>In this release</strong> <br/>We will be deploying an update to our Secure Card Portal (SCP). This release includes further enhancements to our Open Banking solution within the SCP e‑commerce system, along with a number of bug fixes. Further details can be found in the release notes via the link below.<br/><br/>SCP is an application that can be accessed directly or utilised by other applications, such as Internet Payments (IP), to enable your customers to make payments. The functionality changes included in this release are activated only upon customer request; however, you are welcome to perform any required sanity checks on your SCP instance.<br/><br/><strong>How we got here</strong><br/>This release has successfully passed its internal QA phase and is now ready for deployment.<br/> <br/><strong>What happens next</strong> <br/>The release will be deployed to our customer test environment on the specified date, with no interruption to service expected.<br/><br/>A Production/Live deployment date is scheduled for next Wednesday or Thursday and will include combined updates for versions v16.11.0, v17.0.0, and v17.1.0. A separate notification will be sent at the end of the week confirming this.<br/><br/>Please note that, unless you receive communication stating otherwise, you can assume that the release was successfully deployed on the specified date.<br/>------------------------------------ Release Notes -----------------------------<br/>SCP - Release Note (<a href="https://files.e-paycapita.com/public/folder/0qs_vxvxuume38cskeewqa/0qs_vxvxuume38cskeewqa" target="_blank">Click Here</a>)<br/><br/>Password: <strong>Paysuite_2026</strong><br/>------------------------------------ Release Notes -----------------------------<br/><br/><strong>If you need help</strong> <br/>Please contact the Access PaySuite Service desk via the support portal - https://accessgroup.my.site.com/Support/ <br/>
- identified
Dear Customer, <br/><br/><strong>In this release</strong> <br/>We will be deploying an update to our Secure Card Portal (SCP). This release includes further enhancements to our Open Banking solution within the SCP e‑commerce system, along with a number of bug fixes. Further details can be found in the release notes via the link below.<br/><br/>SCP is an application that can be accessed directly or utilised by other applications, such as Internet Payments (IP), to enable your customers to make payments. The functionality changes included in this release are activated only upon customer request; however, you are welcome to perform any required sanity checks on your SCP instance.<br/><br/><strong>How we got here</strong><br/>This release has successfully passed its internal QA phase and is now ready for deployment.<br/> <br/><strong>What happens next</strong> <br/>The release will be deployed to our customer test environment on the specified date, with no interruption to service expected.<br/><br/>A Production/Live deployment date is scheduled for next Wednesday or Thursday and will include combined updates for versions v16.11.0, v17.0.0, and v17.1.0. A separate notification will be sent at the end of the week confirming this.<br/><br/>Please note that, unless you receive communication stating otherwise, you can assume that the release was successfully deployed on the specified date.<br/>------------------------------------ Release Notes -----------------------------<br/>SCP - Release Note (<a href="https://files.e-paycapita.com/public/folder/0qs_vxvxuume38cskeewqa/0qs_vxvxuume38cskeewqa" target="_blank">Click Here</a>)<br/><br/>Password: <strong>Paysuite_2026</strong><br/>------------------------------------ Release Notes -----------------------------<br/><br/><strong>If you need help</strong> <br/>Please contact the Access PaySuite Service desk via the support portal - https://accessgroup.my.site.com/Support/ <br/>
- resolved
- Advanced Payments Maintenance Window
Maintenance · 10 Jun 2026, 06:00 · resolved 1 day ago
- resolved
Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- identified
The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- resolved
- Advanced Payments Maintenance Window
Maintenance · 10 Jun 2026, 06:00 · resolved 1 day ago
- resolved
The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- monitoring
The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- identified
The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- resolved
- Verify Planned Maintenance Window
Maintenance · 10 Jun 2026, 06:00 · resolved 1 day ago
- resolved
Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- identified
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- resolved
- Verify Planned Maintenance Window
Maintenance · 10 Jun 2026, 06:00 · resolved 1 day ago
- resolved
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- monitoring
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- identified
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- resolved
- Important: Delay to Today's Disbursements
Major · 3 Jun 2026, 13:00 · resolved 7 days ago
- resolved
Dear Customer,<br/> <br/>We are pleased to confirm that the issue affecting today's disbursements has now been fully resolved.<br/> <br/>Our banking partner, Lloyds Banking Group, has restored their service, and disbursements processed through Access PaySuite are now operating as normal.<br/> <br/>We can confirm that there will be no delays to the disbursement of funds, and all payments will be processed as planned.<br/> <br/>We appreciate your patience and understanding while this issue was being investigated and resolved.<br/> <br/>If you have any questions, please do not hesitate to contact us.<br/> <br/>Kind regards,<br/>Your Access Team<br/>
- identified
Dear Customer,<br/> <br/>We would like to make you aware of an issue currently affecting today's disbursements.<br/> <br/>Our banking partner, Lloyds Banking Group, is experiencing a service outage that has been ongoing since approximately 11:30am today. We have been in direct contact with their team, who have confirmed the issue is on their side and is currently being investigated.<br/> <br/>As a result, Lloyds are temporarily unable to process disbursements that have been processed through Access PaySuite until their service is restored. This is not an issue with our systems; however, it is impacting the disbursements of funds to customers as planned.<br/> <br/>We are closely monitoring the situation and when the processing of disbursements is resumed by Lloyds we will confirm that services have been restored.<br/> <br/>We will provide further updates as they become available.<br/> <br/>Thank you for your patience and understanding.<br/> <br/>Kind regards,<br/>Your Access Team<br/>
- resolved
- Advanced Payments Maintenance Window
Maintenance · 3 Jun 2026, 06:00 · resolved 8 days ago
- resolved
Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- identified
The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- resolved
- Verify Planned Maintenance Window
Maintenance · 3 Jun 2026, 06:00 · resolved 8 days ago
- resolved
Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- identified
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- resolved
- Verify Planned Maintenance Window
Maintenance · 3 Jun 2026, 06:00 · resolved 8 days ago
- resolved
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- monitoring
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- identified
The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>
- resolved