Direct Debit Processing

Components

• Advanced Payments Gateway
  Operational
• DDCMS
  Operational

Scheduled Maintenance

• Verify Planned Maintenance Window

  Direct Debit Processing · Updated 8 days ago

• Advanced Payments Maintenance Window

  Direct Debit Processing · Updated 8 days ago

• Internet Payments v10.8.6 - Customer Test - (Software Release)

  Direct Debit Processing · Updated 3 days ago

• Secure Card Portal (SCP) v17.2.0 - Customer Test - (Software Release)

  Direct Debit Processing · Updated 3 days ago

• Advanced Payments Maintenance Window

  Direct Debit Processing · Updated about 5 hours ago

• Verify Planned Maintenance Window

  Direct Debit Processing · Updated about 5 hours ago

Recent incidents

1. DDCMS – Production – (Software Release)

   Maintenance · 20 Aug 2026, 06:00 · resolved 4 days ago

   • resolved20 Aug, 07:00

     Dear Customer <br/><br/><strong>In this release</strong><br/>We will be deploying an update to a back-end component of our Direct Debit and Credit Management Service (DDCMS). This update does not change any functionality you use directly.<br/>Please be aware that during this maintenance window, you may experience degraded performance while using DDCMS. This may include slower response times or intermittent delays. We do not anticipate any loss of service, and normal performance is expected to resume once the release has completed.<br/><br/><strong>How we got here</strong><br/>This release has passed its internal Quality Assurance phase and was successfully deployed to our Customer Test environment.<br/><br/><strong>What happens next?</strong><br/>The release will be deployed to our Production environment on the date stated above. Some degradation in performance may be experienced between 06:00 and 07:00 BST while the deployment takes place.<br/>Unless you receive further communication advising otherwise, you can assume the release was deployed successfully in line with the scheduled date and time.<br/><br/><strong>If you need help</strong><br/>To contact our support team, please use the live chat feature within DDCMS, accessible via the chat bubble in the bottom right corner of your screen. Alternatively, you can reach us by phone on 01206 675847 (option 1). Our support team is available Monday to Friday, 8:00am to 5:30pm.<br/><br/>Kind regards<br/>Your Access Team <br/>

   • monitoring20 Aug, 06:00

     Dear Customer <br/><br/><strong>In this release</strong><br/>We will be deploying an update to a back-end component of our Direct Debit and Credit Management Service (DDCMS). This update does not change any functionality you use directly.<br/>Please be aware that during this maintenance window, you may experience degraded performance while using DDCMS. This may include slower response times or intermittent delays. We do not anticipate any loss of service, and normal performance is expected to resume once the release has completed.<br/><br/><strong>How we got here</strong><br/>This release has passed its internal Quality Assurance phase and was successfully deployed to our Customer Test environment.<br/><br/><strong>What happens next?</strong><br/>The release will be deployed to our Production environment on the date stated above. Some degradation in performance may be experienced between 06:00 and 07:00 BST while the deployment takes place.<br/>Unless you receive further communication advising otherwise, you can assume the release was deployed successfully in line with the scheduled date and time.<br/><br/><strong>If you need help</strong><br/>To contact our support team, please use the live chat feature within DDCMS, accessible via the chat bubble in the bottom right corner of your screen. Alternatively, you can reach us by phone on 01206 675847 (option 1). Our support team is available Monday to Friday, 8:00am to 5:30pm.<br/><br/>Kind regards<br/>Your Access Team <br/>

   • identified10 Aug, 16:35

     Dear Customer <br/><br/><strong>In this release</strong><br/>We will be deploying an update to a back-end component of our Direct Debit and Credit Management Service (DDCMS). This update does not change any functionality you use directly.<br/>Please be aware that during this maintenance window, you may experience degraded performance while using DDCMS. This may include slower response times or intermittent delays. We do not anticipate any loss of service, and normal performance is expected to resume once the release has completed.<br/><br/><strong>How we got here</strong><br/>This release has passed its internal Quality Assurance phase and was successfully deployed to our Customer Test environment.<br/><br/><strong>What happens next?</strong><br/>The release will be deployed to our Production environment on the date stated above. Some degradation in performance may be experienced between 06:00 and 07:00 BST while the deployment takes place.<br/>Unless you receive further communication advising otherwise, you can assume the release was deployed successfully in line with the scheduled date and time.<br/><br/><strong>If you need help</strong><br/>To contact our support team, please use the live chat feature within DDCMS, accessible via the chat bubble in the bottom right corner of your screen. Alternatively, you can reach us by phone on 01206 675847 (option 1). Our support team is available Monday to Friday, 8:00am to 5:30pm.<br/><br/>Kind regards<br/>Your Access Team <br/>

2. Verify Planned Maintenance Window

   Maintenance · 19 Aug 2026, 06:00 · resolved 5 days ago

   • resolved19 Aug, 08:00

     The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • monitoring19 Aug, 06:00

     The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • identified19 Aug, 01:00

     The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

3. Verify Planned Maintenance Window

   Maintenance · 19 Aug 2026, 06:00 · resolved 5 days ago

   • resolved19 Aug, 01:00

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • identified10 Aug, 00:06

     The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

4. Advanced Payments Maintenance Window

   Maintenance · 19 Aug 2026, 06:00 · resolved 5 days ago

   • resolved19 Aug, 01:00

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • identified10 Aug, 00:06

     The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

5. Advanced Payments Maintenance Window

   Maintenance · 19 Aug 2026, 06:00 · resolved 5 days ago

   • resolved19 Aug, 08:00

     The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • monitoring19 Aug, 06:00

     The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • identified19 Aug, 01:00

     The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

6. Public Sector Maintenance Window

   Maintenance · 16 Aug 2026, 05:30 · resolved 8 days ago

   • resolved16 Aug, 01:00

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • identified6 Aug, 06:00

     The Public Sector maintenance window takes place on the 3^rd Sunday of each calendar month between 04:30 and 06:30.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include security patching, new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

7. Public Sector Maintenance Window

   Maintenance · 16 Aug 2026, 05:30 · resolved 8 days ago

   • resolved16 Aug, 07:30

     The Public Sector maintenance window takes place on the 3^rd Sunday of each calendar month between 04:30 and 06:30.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include security patching, new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • monitoring16 Aug, 05:30

     The Public Sector maintenance window takes place on the 3^rd Sunday of each calendar month between 04:30 and 06:30.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include security patching, new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • identified16 Aug, 01:00

     The Public Sector maintenance window takes place on the 3^rd Sunday of each calendar month between 04:30 and 06:30.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include security patching, new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

8. Verify Planned Maintenance Window

   Maintenance · 12 Aug 2026, 06:00 · resolved 12 days ago

   • resolved12 Aug, 08:00

     The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • monitoring12 Aug, 06:00

     The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • identified12 Aug, 01:00

     The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

9. Advanced Payments Maintenance Window

   Maintenance · 12 Aug 2026, 06:00 · resolved 12 days ago

   • resolved12 Aug, 08:00

     The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • monitoring12 Aug, 06:00

     The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

   • identified12 Aug, 01:00

     The Advanced Payments maintenance window is each Wednesday between 06:00 and 08:00. <br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure. <br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>

10. Verify Planned Maintenance Window

    Maintenance · 12 Aug 2026, 06:00 · resolved 12 days ago

    • resolved12 Aug, 01:00

      Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

    • identified3 Aug, 00:06

      The Verify maintenance window is each Wednesday between 06:00 and 08:00.<br/><br/>During the maintenance window PaySuite engineers will perform maintenance activities which can include new releases of software components as well as updates to infrastructure.<br/><br/>During the maintenance window customers may experience brief disruption to in-process transactions. If we expect any longer term disruption, this will be communicated prior to the maintenance window.<br/>