New Incident - Degraded Performance - Internet Payments

resolved · 27 Jun 2026, 14:34

<span>Dear Customer,</span><br/><span> </span><br/><span>We are pleased to inform you that the Internet Payments issue has now been fully resolved, and the service has been successfully restored.</span><br/><span> </span><br/><span>We understand the importance of consistent and reliable service and remain committed to delivering the highest quality experience.</span><br/><span> </span><br/><span>Please accept our sincere apologies for any inconvenience caused, and thank you for your patience and understanding.</span><br/><br/><span>Kindest regards,</span><br/><span>Your Access Team</span><br/><span> </span><br/><br/>

monitoring · 27 Jun 2026, 13:40

<span>Dear Customer,</span><br/><span> </span><br/><span>We would like to provide an update regarding the issue impacting Internet Payments.</span><br/><br/><span>Our engineers have completed the necessary actions, and we believe the issue has now been resolved. We are continuing to monitor the application closely to ensure services remain stable.</span><br/><br/><span>At Access, we are dedicated to providing the best possible service and have made every effort to address this incident as quickly as possible.</span><br/><span>Please continue to monitor this page for any further updates.</span><br/><br/><span>Thank you for your understanding.</span><br/><span>Your Access Team</span><br/>

identified · 27 Jun 2026, 12:42

Dear Customer, <br/><br/>Our team is diligently addressing the degraded performance issue impacting Internet Payments, treating it as our utmost priority. Please be assured that we are making every effort to resolve the matter and restore full service as swiftly as possible. <br/><br/>We sincerely apologise for any disruption this may have caused and truly appreciate your patience and understanding during this time. <br/><br/>Our next update will be within 60 minutes or sooner if we have a resolution, so please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

investigating · 27 Jun 2026, 11:44

Dear Customer, <br/><br/>Our team is diligently addressing the degraded performance impacting Internet Payments, treating it as our utmost priority. Please be assured that we are making every effort to resolve the matter and restore full service as swiftly as possible. <br/><br/>We sincerely apologise for any disruption this may have caused and truly appreciate your patience and understanding during this time. <br/><br/>Our next update will be within 60 minutes or sooner if we have a resolution, so please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

investigating · 27 Jun 2026, 10:50

Dear Customer,<br/><br/>We want to inform you that some customers may currently be experiencing degraded performance within Internet Payments.<strong><em> </em></strong>Our team has identified this as a high-priority issue and is actively working to resolve it.<br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>We will provide our next update in 30 minutes or sooner if a resolution is reached. Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>