Access PaySuite – Support Number Change

monitoring · 26 Jun 2026, 11:36

We are writing to inform you of an important change to how you contact our support team by telephone, effective <strong>immediately</strong>.<br/><br/><strong>What is changing?</strong><br/>The telephone number you currently use to reach our support team is changing. Please begin using the new number <strong>with immediate effect:</strong><br/><br/><ul><li><strong>(+44) 01306 771619</strong></li></ul><br/><strong>Why is this change happening?</strong><br/>This change has been prompted by an issue with one of our third-party telephony suppliers. Due to circumstances outside of our direct control, there is a risk that the existing number may <strong>stop working from 1 July 2026</strong>. To protect the continuity of your support and avoid any disruption, we have acted quickly to put a new number in place.<br/><br/>We sincerely apologise for the short notice and any inconvenience this may cause.<br/><br/><strong>Everything else stays the same</strong><br/>Our support hours, team, and service levels remain completely unchanged. You will continue to receive the same high standard of support - just via the new number.<br/><br/>Thank you for your understanding and for acting promptly on this.<br/>