PayPoint PIP Files delay

resolved · 25 Jun 2026, 09:40

Dear Customer,<br/><br/>We want to inform you that we can confirm that todays PayPoint file was processed without issue and the PIP files have also completed successfully including the PayPoint data for yesterday and today files. <br/><br/>Thank you for your patience while PayPoint addressed this issue which is now resolved. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

monitoring · 24 Jun 2026, 16:48

Dear Customer,<br/><br/>We want to inform you that we have received notification from PayPoint that the payments file has been delivered and this has been verified by our Operations team. <br/><br/>As this is past our processing cut off for today this will be included in tomorrows PIP file. <br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>

identified · 24 Jun 2026, 09:58

Dear Customer,<br/><br/>We want to inform you that we have received notification from PayPoint that they are having technical delays in delivering the PIP file data. <br/><br/>They are currently investigating and looking to resolve the issue as soon as they can and as soon as we receive a further update we will notify customers. <br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates. <br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>