Investigating - EVO Login Degraded Performance

resolved · 27 Oct 2026, 15:22

Dear Customer,<br/><br/>We are updating the incident relating to some customers experiencing an issue when attempting to login to EVO for DDCMS, Paywise+ and Access PaySuite applications. <br/><br/>After investigation it has been discovered the very small volume of customers experiencing the issue is caused by their downstream firewall provider and the setting within the firewall. <br/><br/>Customers have been advised via their support tickets to resolve the setting directly with their Firewall provider as this is outside of the control of Access Group. <br/><br/>This incident is now closed. Should you experience any further issues, please contact our Support Team in the usual way.<br/><br/>Thank you for your understanding.<br/>Your Access PaySuite Team<br/>

identified · 27 Oct 2026, 11:44

Dear Customer,<br/><br/>We are currently continuing to investigate the service degradation affecting EVO login for the DDCMS, Paywise+ and Access Paysuite applications. <br/><br/>This issue has been assigned the highest priority, and our technical teams are actively working to identify the root cause and restore normal service levels as quickly as possible.<br/><br/>We understand the impact this may have on your operations and sincerely apologise for any inconvenience caused. Please be assured that we are dedicating all necessary resources to resolving this issue.<br/><br/>We will provide an update as our investigation continues or if there is a significant development. <br/><br/>Please continue to monitor this page for the latest information<br/><br/>To contact our support team, use the live chat feature in the application (chat bubble, bottom right) or call 01206 675847 (option 1), Monday to Friday, 8:00am–5:30pm. For 24/7 support, visit our <a href=&#34;https://help-accesspaysuiteddcms.theaccessgroup.com/en/&#34; target=&#34;_blank&#34;>knowledge base</a> with over 400 articles or use our AI Assistant for instant answers. <br/><br/>Thank you for your patience and understanding.<br/><br/>Your Access PaySuite Team<br/>

investigating · 27 Oct 2026, 09:56

Dear Customer,<br/><br/>Access is currently investigating an issue that is causing service degradation within EVO which is preventing some customers from logging into DDCMS, Paywise+ and Access PaySuite applications. The applications themselves are working normally and only the login process is impacted. <br/><br/>Our technical teams have identified this as a high-priority incident and are actively working to restore normal service levels as quickly as possible.<br/><br/>We understand the impact that service issues can have on your operations and appreciate your patience while we work towards a resolution.<br/><br/>We will provide an update as our investigation continues or if there is a significant development. <br/><br/>Please continue to monitor this page for the latest information.<br/><br/>Thank you for your understanding.<br/><br/>Your Access PaySuite Team<br/>