Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices

identified · 4 Nov 2026, 19:56

**2026-11-03T18:58:18.795Z** — We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>. To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>. **2026-11-04T19:55:24.286Z** — The issue has been identified and a fix is being implemented.

investigating · 3 Nov 2026, 18:58

**2026-11-03T18:58:18.795Z** — We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>. To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.