Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions

resolved · 3 Nov 2026, 16:02

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

monitoring · 3 Nov 2026, 14:32

**2026-11-03T13:38:22.925Z** — We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>. To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>. **2026-11-03T14:06:02.906Z** — A fix has been implemented and we are monitoring the results. **2026-11-03T14:32:03.707Z** — We are continuing to monitor for any further issues.

monitoring · 3 Nov 2026, 14:06

**2026-11-03T13:38:22.925Z** — We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>. To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>. **2026-11-03T14:06:02.906Z** — A fix has been implemented and we are monitoring the results.

investigating · 3 Nov 2026, 13:50

**2026-11-03T13:38:22.925Z** — We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>. To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.

resolved · 3 Nov 2026, 13:48

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

investigating · 3 Nov 2026, 13:40

**2026-11-03T13:38:22.925Z** — We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>. To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.