Puzzle Technology
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SIP Registration Interruption

Major · resolved · started 20 Oct 2026, 10:57 · resolved 29 Oct 2026, 09:18

Fuse2 Communications

  1. resolved · 29 Oct 2026, 09:18

    Closed by an administrator.

  2. monitoring · 20 Oct 2026, 10:57

    Components: SIP Trunks - SIP Registration At approximately 10:17 BST today, some customers saw their SIP trunk registrations drop for around 45 seconds before recovering automatically. Inbound and outbound calls may have failed during this time. Service has been stable since then. Our engineering team is investigating the cause. We apologise for any disruption. Action may be needed: If you use 3CX Free, or a PBX that doesn’t automatically re-register, your trunk may still be unregistered. Please check your trunk status and re-register it manually if needed. If you’re still having problems, please contact our support team.