Telecoms - SIP Trunks - Gamma

Dear Partner Further to the last update the engineers have resolved the issue. Post incident we are monitoring closely to ensure no further impacts.  We will close the notification at 17:00 today following monitoring.  Thank you for your understanding during this time.Issued 20/03/2026 12:44We are currently experiencing an issue impacting Gamma Portal performance, order management and fault management. Our engineering teams are actively working to resolve this. An update will be provided by 14:00.

Based on the latest monitoring, we believe the fault has now been resolved and services are stable. However, if this is not the case for any of your circuits, please contact the Faults Team accordingly and we will address these on an individual basis. This incident will remain open until 6:00pm while monitoring continues. Thank you for your patience throughout this work. Issued 05/03/2026  14:54Further to our last update, recovery efforts are continuing. PXC remain actively engaged alongside IP Access and Core Engineering, and all remaining actions to restore impacted services are progressing. Their hardware supplier also continues to support the investigation and recovery work. Services are under close monitoring to ensure stability and to confirm that no additional issues arise. The next update will be provided at 4:30pm, or sooner if further information becomes available. Thank you for your continued patience. Issued 05/03/2026  13:29Further to our last update, service remains impacted. Diagnostics are ongoing, and engineers continue to investigate the root cause. Multiple devices are still affected, with some LDP sessions down, preventing L2 circuits from establishing. A replacement ENNI is being sourced, and engineers are on‑site carrying out further physical troubleshooting. PXC have also engaged their hardware supplier, alongside IP Access and Core Engineering teams, to support the restoration efforts. We will continue to monitor progress closely. The next update will be provided at 3:00pm, or sooner if further information becomes available. Thank you for your continued patience while work continues.Issued 05/03/2026  11:57Based on the latest information shared, restoration work is continuing, with PXC engaging their hardware supplier to support the recovery of services. We are continuing to see signs of improvement following earlier remedial actions, and our teams are monitoring performance closely. The next update will be provided at 1:30pm, or sooner if further information becomes available. Thank you for your continued patience while this work progresses.Issued 05/03/2026 10:49PXC have been working on a reboot of two core network switches as part of the potential fix identified earlier. This activity appears to have restored some services, and we are seeing signs of improvement. We are continuing to monitor the situation closely while we await a formal update from our supplier. The next update will be provided at 12:00pm, or sooner if we receive further information. Thank you for your continued patience.Issued 05/03/2026  09:22Following initial investigations, we can confirm that we are currently experiencing an issue with Ethernet service, which is resulting in a no service fault.  Our engineers have identified a possible issue with some PXC services. We have engaged with our supplier and investigations are currently taking place to identify the possible root cause. We apologise for any impact to users during this time, a further update will be issue by 10:30am. Issued 05/03/2026  09:00We have started to receive alerts of a possible service impact to our ethernet service. Our internal incident management procedure has been initiated for further investigation and we will issue a further update by 9:30am.

TalkTalk have confirmed that the faulty FPC card has now been replaced and we are seeing impacted services restored.We apologise for any inconvenience this may have caused.This notice will close at 2pmIssued 28/02/2026 11:50TalkTalk have confirmed that they have identified an issue with a faulty FPC card which requires replacing. A spare unit has already been delivered to site and engineers are proceeding with the card replacementA further update will be provided by 2pmIssued 28/02/2026 10:09We are currently aware of a service impact to our Ethernet service between Gamma and TalkTalk. Our engineers have already raised this with TalkTalk, who are actively investigating.   We apologise for any inconvenience that this may cause during this time.   A further update will be provided by 12pm