Telecoms - SIP Trunks - Gamma

Our third party have confirmed that the necessary fixes have been applied. We continue to see successful email attempts and have received no further reports. We will close this notice at 11:00. Issued 12/02/2026  15:52We are continuing to receive reports that customers can now receive emails from the Inbound platform successfully. We are continuing to test with our third party before confirming full resolution as further work may be required. The next update will be on 13/02 at 09:00. Issued 12/02/2026  15:01We are beginning to see emails being received successfully during testing with our customers. We are continuing to liaise with our third party to confirm full resolution. We will provide a further update at 16:00. Issued 12/02/2026  12:56Gamma are continuing to test with our customers. Our third party have advised that they have resolved the initial blocking issue, however, some email domains are still experiencing issues due to suspected strict policies in place. Investigations are ongoing. We will provide a further update at 15:00. Issued 12/02/2026  09:58Gamma are continuing to liaise with our third party to confirm a resolution time. Customers are continuing to report issues. We will provide a further update at 13:00, if an update is not available before then. Issued 12/02/2026  09:00We are still awaiting confirmation of resolution from our third party. Testing is ongoing. We will provide a further update at 10:00. Issued 11/02/2026  17:54Our developers believe they have identified the root cause and have processed a request with our 3rd party to resolve. We will provide a further update at 09:00 on 12/02. Issued 11/02/2026  16:40We are continuing to carry out testing with our developers to determine the root cause. We can confirm that Gamma are able to replicate internally as well as externally. A further update will be provided at 18:00. Issued 11/02/2026  15:58We have received reports of MyInbound users not receiving notification E-Mails regarding their service. This has been raised with the relevant teams for investigation. Please stand by for an update at 16:30

Testing shows that traffic is now routing correctly. We can see calls in the queue and traffic slowly increasing across both SBC's. Investigation continues into root cause. An RCA will be provided to all affected customers. We will set this notice to close at 16:00.Issued 05/02/2026 14:42 We are receiving an increased volume of calls to our support team and are investigating a BC2 vCUBE issue. We are engaging the relevant teams internally and will provide a further update within 60 minutes.

Following our previous update, our monitoring and internal testing has indicated that login performance is improving with the Horizon GUI now accessible within 30 seconds. Our engineers continue to monitor performance and stability. If no further issues are observed, this notice will close at 11:00am.Issued 03/02/2026 08:38Following our previous update, our engineers are planning to restart key network components to restore access to the Horizon GUI. A further update will be provided by 10:00 or sooner should more information become availableIssued 03/02/2026 08:01We’re aware of issues impacting logins to the Horizon GUI.  Our engineers are investigating the issue as a priority. A further update will be provided by 09:00 or sooner should more information become available.