Telecoms - SIP Trunks - Gamma

Following weekend monitoring, it has been confirmed that the functionality has returned to normal. <br/>This notice will close at 10:30.<br/>Issued 08/08/2025  18:28<br/>Following our previous update Gamma engineers working with our technology partner have deployed a fix to correct the collaborate login issues. Testing on Gamma’s side has shown login functionality has returned to normal. Gamma will continue to monitor the network over the weekend and into the working day on Monday before fully closing the incident. If you experience issue logging into collaborate, please raise via the service desk. A further/final update will be provided at 09:30am on Monday 11th August 2025 or sooner should more information become available.<br/> <br/>Issued 08/08/2025  17:24<br/>Following our previous update, engineers continue to work on restoring the collaborate login functionality and have engaged our technology partner to assist. A further update will be provided by 20:30 or sooner should more information become available.<br/> <br/>Issued 08/08/2025  16:01<br/>Following our previous update our engineers believe they have identified the cause of the login issue and are working on deploying a tactical fix to various network components to restore login capability. A further update will be provided by 17:15 or sooner should more information become available.<br/> <br/>Issued 08/08/2025  14:48<br/>Following our previous update, our engineers continue to investigate the re-occurrence of the collaborate login failures.  It’s believed the issue is related to this morning’s fault however the new issue is of a different nature and requires further investigation. A further update will be provided by 16:00 or sooner should more information become available.<br/> <br/>Issued 08/08/2025  14:13<br/>Post incident monitoring has indicated that there are still some issues with Collaboration login.  The Incident Management process has been reinstated and our engineers are investigating the issue.   We'll continue to work on this and will provide our next update by 15:00<br/> <br/>Issued 08/08/2025  12:19<br/>Our engineers have completed their fix - They are no longer seeing login failure alerts.  Could all affected users please reattempt login and report any issues to the service desk This notice will close at 14:30.<br/> <br/>Issued 08/08/2025  11:32<br/>Following on from our previous update - Our engineers are continuing to implement their fix to resolve the log-in issue.  Once completed we will begin to ask affected users to reattempt login. A further update will be provided by 12:30 or sooner should more information become available.<br/> <br/>Issued 0808/2025  10:48<br/>Following our previous update, our engineers have identified the potential cause and are working to fix the issue as a priority. A further update will be provided by 11:45 or sooner should more information become available.<br/> <br/>Issued 08/08/2025  09:52<br/>Our support teams are receiving a high volume of calls in relation to issues logging in to the collaborate client. We've initiated our incident management process and our engineers are investigating the issue. A further update will be provided by 11:00 or sooner should more information become available.

Following our previous update, monitoring continues to show successful calls routing via EE. EE has confirmed the fix they implemented on their network has resolved the P1 incident. Our teams will continue to monitor the traffic over the weekend. We ask customers to retest and report any issues to the service desk. This notice will close at 14:00.<br/> <br/>Issued 26.07.2025  07:56<br/>Following our previous update, EE has confirmed they made a change on their network early this morning in a effort to restore services. Initial observations of traffic are positive with the call success rate reaching normal levels. We continue to monitor traffic levels as we progress into the day and wait for additional updates from EE. A further update will be provided by 11:00am or sooner should more information become available.<br/> <br/>Issued 25.07.2025 20:49<br/>Following our previous update, EE continue to investigate the issue on their network. Traffic monitoring still shows mixed results with a number of calls still having issues. Gamma await an update from EE on the progress of their investigation. A further update will be provided by 08:00am on Saturday 26th July or sooner should more information become available.<br/>Issued 25.07.2025 17:37<br/>We have observed a large increase of successful outbound calls to EE destinations as EE continue working on restoring services and Interconnects.<br/>Gamma will continue to monitor outbound traffic to EE and provide a further update by 9pm or sooner should an update become available<br/>Issued 25.07.2025  15:03<br/>EE are continuing to work on restoring services including re-introducing Interconnects. Over the past hour we have continued to observe small amounts of successful traffic between Gamma and EE.<br/>We will monitor traffic to EE and will provide a further update by 6pm or sooner should an update become available<br/> <br/>Issued 25.07.2025  14:04<br/>EE have confirmed that they restarted equipment to restore services and are reintroducing various interconnects whilst monitoring traffic.<br/>They have advised that they are working as quickly as possible to resolve the issues identified.<br/>Gamma continues to monitor traffic to EE and have started to see small amounts of successful traffic.<br/>We will provide a further update by 3pm or sooner should an update become available.<br/> <br/>Issued 25.07.2025  11:01<br/>We have observed a large volume of outbound traffic to EE destinations failing as of 10:20.<br/>We have reported this to EE who have confirmed that they are aware of an issue and are currently investigating it.<br/>A further update will be provided by 14:00 or sooner should more information become available.<br/> <br/>Issued 25.07.2025  08:59<br/>Following our previous update. Traffic observations remain positive and show successful outbound calls to EE.<br/>We continue to ask customers to retest and report any issues to the service desk.<br/>This notice will close at 11am.<br/> <br/>Issued 24.07.2025  21:01<br/>Following our previous update, initial observations are positive and customer retests show success when making outbound calls to EE. We will continue to monitor traffic levels into the working day tomorrow before fully closing the incident. A further update will be provided by 09:00am on Friday 25th July or sooner should more information become available.<br/> <br/>Issued 24.07.2025  20:11<br/>Following our previous update, EE confirmed that they have made changes in a effort to restore services. Gamma are monitoring traffic levels and asking customers to retest at this stage. A further update will be provided by 21:00 or sooner should more information become available.<br/> <br/>Issued 24.07.2025  17:02<br/>Following our previous update. EE continue to investigate the issue on their network. Gamma continue to work with EE and await further updates from their investigation. Our support teams continue to be very busy so we apologise for any increased wait times. A further update will be provided by 20:00 or sooner should more information become available.<br/> <br/>Issued 24.07.2025  14:42<br/>EE have confirmed that they are continuing to investigate a P1 incident on their network. We are aware that this is also impacting other networks from making calls to EE numbers<br/>We will provide a further update at 17:00 or as soon as one is available<br/>Thanks for your patience on this<br/> <br/>Issued 24.07.2025  12:23<br/>We are currently receiving a higher number of tickets related to outbound call failures to EE numbers.<br/>EE have confirmed that they are currently investigating a P1 incident on their network which is causing these failures and are working to rectify this issue.<br/>We will provide a further update at 14:30

Cirrus confirmed that they have completed the fix at 16:30. Normalised agent and call behaviour have been seen since then. We request that all affected customers retest. If you are still experiencing issues, please call into the desk. We will close this notice at 18:00.<br/> <br/>Issued 22.07.2025  16:44<br/>Cirrus have identified the issue which relates to a backlog of messaging causing erratic call and agent behaviour. Cirrus are currently working to clear this, which should result in normal behaviour once complete. We will provide a further update at 17:30.<br/> <br/>Issued 22.07.2025  16:22<br/>We are currently aware of an issue affecting the Cirrus platform where users are experiencing issues with call delivery performance and delays in UI. Cirrus are engaging with their incident response team to work towards a resolution. The next update will be provided at 17:00.