Services with Active Incidents
Halo Helpdesk
Started 1 day ago
Issue with logging in to US Stable Applications

Issues with logging in and handling some requests after scheduled maintenance.

Gamma Telecoms - SIP Trunks - Gamma
Started about 2 months ago
Colt Cyber Incident

Further to previous communications Colt are continuing to work on system recovery.<br/>Porting and Provisioning services remain on hold during this time, and further updates are expected in the coming weeks.<br/>Thank you for your continued support.<br/> <br/>Issued 05/09/25  12:59<br/>Further to the previous communications, Colt has confirmed that provisioning and porting services remain unavailable due to precautionary system shutdowns. Colt are providing public updates on their network status page: https://www.colt.net/status/ We will provide further updates once more information is provided by Colt on when their porting and provisioning services will be available.<br/> <br/>Issued 27/08/25  09:37<br/>Further to the previous communications, Colt have continued to advise that provisioning and porting services remain unavailable due to systems being taken offline as a precautionary safety measure. Fault support remains operational, though diagnostic capabilities and resolution times may be affected. Customers can refer to Colt's public Network Status Page for ongoing updates: Network Status ' Colt Technology Services Gamma continues to monitor the situation closely. We will provide further updates once more information is provided by Colt on when their porting and provisioning services will be available.<br/> <br/>Issued 26/08/25 09:48<br/>Following the previous communications, Colt has advised that provisioning and porting services remain unavailable due to systems being taken offline as a precautionary safety measure. Fault support remains operational, though diagnostic capabilities and resolution times may be affected. Customers can refer to Colt’s public Network Status Page for ongoing updates: https://www.colt.net/status/ Gamma continues to monitor the situation closely. A further update will be provided by Wednesday 27th August at 10am, or earlier if available.<br/> <br/>Issued 22/08/25 09:46<br/>Following communications on 22nd August, Colt has advised that provisioning and porting services are currently unavailable due to systems being taken offline as a precautionary safety measure. Fault support remains operational, though diagnostic capabilities and resolution times may be affected. Customers can refer to Colt’s public Network Status Page for ongoing updates: https://www.colt.net/status/ Gamma continues to monitor the situation closely. A further update will be provided by Tuesday 26th August, or earlier if available.<br/>Issued 21/08/25 14:49<br/>Gamma is aware of a cyber incident at Colt. We are in close communication with Colt as they work towards resolution.

IAM Cloud Cloud Drive Mapper
Started about 2 months ago
Cloud Drive Mapper Legacy Access Denied message

We are aware of a change Microsoft is making to its RPS service within SharePoint Online that can break CDM V2's authentication and ability to map drives. We have more information on this coming soon.

IAM Cloud
Cloud Drive Mapper
MAJOR
Halo
Helpdesk
MINOR
Gamma
Telecoms - SIP Trunks - Gamma
MINOR
ICUK
Broadband Services - ICUK
Access PaySuite
Direct Debit Payment Service
Enom
Domain Registrations - non UK
PandaDoc
Esign Platform - PandaDocs
NTA
Hosted PBX (NTA)
Hosted PBX - Xelion
Hosted PBX - Xelion
ScoutDNS
Managed DNS - ScoutDNS
Mesh
Mesh
Microsoft 365
Microsoft 365
Microsoft Azure
Microsoft Azure
Ubiquiti
Network Device Cloud Management - Ubiquiti
WatchGuard
Network Device Cloud Management - Watchguard (Inc Authpoint)
Postmark
Outbound Email Relay (Postmark)
SMTP2GO
Outbound Email Relay (SMTP2GO)
bvoip
Puzzle Internal PBX
WP Engine
Puzzle Technology - Website Hosting
NinjaOne
Remote Management Tools
20i
Shared Web Hosting - 20i
Twilio
Telecoms - Inbound SMS and WhatsApp
Fuse2
Telecoms - SIP Trunks - Fuse2

Past Incidents

October 10, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp SMS Delivery Delays to Tele2 in Lithuania Oct 10, 09:06 UTC
WatchGuard
Network Device Cloud Management - Watchguard (Inc Authpoint) 2025-10-10 - GLOBAL - WGC Web UI Login Issues Oct 10, 06:45 UTC

October 09, 2025

Microsoft 365
Microsoft 365 Some admin users may not be able to access the Microsoft Intune or Microsoft Entra ID portal Oct 9, 21:04 UTC
Postmark
Outbound Email Relay (Postmark) Partial Service Outage (Sending Not Affected) Oct 9, 18:18 UTC
Microsoft 365
Microsoft 365 Affected users may be unable to access Microsoft 365 services and features Oct 9, 18:10 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp Legitimate SMS marked as SPAM on Android devices (in Google Messages) Oct 9, 17:35 UTC
WatchGuard
Network Device Cloud Management - Watchguard (Inc Authpoint) 2025-10-09 - AMER & EMEA - WGC Portal Issues Oct 9, 17:31 UTC
Halo
Helpdesk Issue with logging in to US Stable Applications Oct 9, 12:18 UTC
IAM Cloud
Cloud Drive Mapper Microsoft Azure failure impacting IAM Cloud services Oct 9, 09:30 UTC
Microsoft 365
Microsoft 365 Users may be unable to access the admin center and the Entra portal Oct 9, 08:56 UTC
Microsoft Azure
Microsoft Azure Azure Front Door service issue in EMEA, Middle East, Africa Oct 9, 07:40 UTC

October 08, 2025

Microsoft 365
Microsoft 365 Some users may be unable to access the admin center or leverage Microsoft Entra to access other M... Oct 8, 16:48 UTC
NinjaOne
Remote Management Tools EU - Increased error rates and delays on scheduled tasks Oct 8, 13:44 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp SMS Delivery Delays to Multiple Networks in Italy Oct 8, 11:57 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp Call Failures From a Subset of Twilio Numbers In Norway Oct 8, 11:42 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp SMS Delivery Delays to and from Belgium, Canada and US via Subset of Longcodes Oct 8, 06:39 UTC

October 07, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp Write operations on Incoming Phone Number API Endpoints are Failing Oct 8, 00:13 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp SMS Delivery Reports Delay Kosovo’s Ipko Network on Twilio Short Codes Oct 7, 21:44 UTC

October 06, 2025

ICUK
Broadband Services - ICUK Outage with ICUK Oct 6, 13:43 UTC

October 05, 2025

No incidents reported

October 04, 2025

No incidents reported

Maintenance Feed

October 11, 2025

Enom
Domain Registrations - non UK .COM/.NET SRS Production Environment Extended Planned Outage from 21:00 UTC until 01:00 UTC

October 12, 2025

Enom
Domain Registrations - non UK DigiCert Maintenance from 00:00 UTC until 01:00 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp Multiple Destination SMS Carrier Partner Maintenance from 23:30 UTC until 00:30 UTC

October 13, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Tele2 from 16:00 UTC until 20:00 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Gazprombank Mobile from 16:00 UTC until 20:00 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp Ireland SMS Carrier Maintenance - Vodafone from 18:30 UTC until 01:00 UTC

October 14, 2025

WatchGuard
Network Device Cloud Management - Watchguard (Inc Authpoint) WatchGuard Cloud Emergency Maintenance - EMEA Region from 12:00 UTC until 14:00 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Beeline from 17:00 UTC until 20:00 UTC
Twilio
Telecoms - Inbound SMS and WhatsApp Multiple Destination Voice Carrier Partner Maintenance from 20:00 UTC until 00:00 UTC

October 15, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Tele2 from 16:00 UTC until 20:00 UTC

October 20, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Tele2 from 16:00 UTC until 20:00 UTC

October 22, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Tele2 from 16:00 UTC until 20:00 UTC

October 27, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Tele2 from 16:00 UTC until 20:00 UTC

October 29, 2025

Twilio
Telecoms - Inbound SMS and WhatsApp Russia SMS Carrier Maintenance - Tele2 from 16:00 UTC until 20:00 UTC

November 09, 2025

Enom
Domain Registrations - non UK DigiCert Maintenance from 00:00 UTC until 02:00 UTC