Services with Active Incidents
Cloud Drive Mapper
Cloud Drive Mapper Legacy Access Denied message
We are aware of a change Microsoft is making to its RPS service within SharePoint Online that can break CDM V2's authentication and ability to map drives. We have more information on this coming soon.
Cloud Drive Mapper
Azure
Broadband Services - ICUK
Direct Debit Payment Service
Domain Registrations - non UK
Esign Platform - PandaDocs
Helpdesk
Hosted PBX (NTA)
Hosted PBX - Xelion
Managed DNS - ScoutDNS
Mesh
Microsoft 365
Network Device Cloud Management - Ubiquiti
Network Device Cloud Management - Watchguard (Inc Authpoint)
Outbound Email Relay (Postmark)
Outbound Email Relay (SMTP2GO)
Puzzle Internal PBX
Puzzle Technology - Website Hosting
Remote Management Tools
Shared Web Hosting - 20i
Telecoms - Inbound SMS and WhatsApp
Telecoms - SIP Trunks - Fuse2
Telecoms - SIP Trunks - Gamma
Past Incidents
August 20, 2025
Microsoft 365
Some users may be unable to access Office.com
Aug 20, 13:39 UTC
August 19, 2025
Microsoft 365
Users may be experience multiple issues in Exchange Online and Microsoft Teams
Aug 19, 17:46 UTC
Microsoft 365
Users may be unable to open the new Outlook desktop client app on Windows devices
Aug 19, 10:32 UTC
Telecoms - Inbound SMS and WhatsApp
SMS Delivery Delays and Failures to Telekom Srbija in Serbia
Aug 19, 09:49 UTC
Telecoms - Inbound SMS and WhatsApp
SMS Delivery Failures To A Subset of Portugal Twilio Phone Numbers
Aug 19, 06:45 UTC
August 18, 2025
Telecoms - Inbound SMS and WhatsApp
SMS Delivery Failures to Bouygues Telecom in France
Aug 18, 21:41 UTC
Telecoms - Inbound SMS and WhatsApp
SMS Delivery Failures From a Subset of Portugal Twilio Phone Numbers
Aug 18, 19:46 UTC
Telecoms - Inbound SMS and WhatsApp
WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio...
Aug 18, 18:39 UTC
Microsoft 365
Some users are unable to access root site pages in SharePoint Online
Aug 18, 07:36 UTC
August 17, 2025
Telecoms - Inbound SMS and WhatsApp
SMS Delivery Delays to Algar Telecom (CTBC) in Brazil
Aug 17, 03:34 UTC
August 16, 2025
No incidents reported
August 15, 2025
Domain Registrations - non UK
.ORG Registration and Management
Aug 15, 04:25 UTC
August 14, 2025
Cloud Drive Mapper
Cloud Drive Mapper Legacy Access Denied message
Aug 14, 21:51 UTC
Telecoms - Inbound SMS and WhatsApp
Elevated 63005 Errors for Programmable Messaging Rest API
Aug 14, 21:20 UTC
Telecoms - Inbound SMS and WhatsApp
SMS Delivery Delays to Orange, Telefonica and Yoigo Networks in Spain
Aug 14, 18:06 UTC
Telecoms - Inbound SMS and WhatsApp
Intermittent Errors for Studio and Phone Numbers
Aug 13, 23:55 UTC
Maintenance Feed
August 20, 2025
Telecoms - Inbound SMS and WhatsApp
Russia SMS Carrier Maintenance - Gazprom Telekom
from 22:00 UTC until 02:00 UTC
August 24, 2025
Domain Registrations - non UK
.COM/.NET SRS Production Environment Planned Outage
from 03:00 UTC until 03:45 UTC
August 25, 2025
Telecoms - Inbound SMS and WhatsApp
Multiple Destination SMS Carrier Partner Maintenance
from 00:00 UTC until 04:00 UTC
September 02, 2025
Telecoms - Inbound SMS and WhatsApp
United Kingdom Voice Carrier Partner Maintenance
from 01:00 UTC until 07:00 UTC
September 03, 2025
September 04, 2025
September 07, 2025
September 14, 2025
Esign Platform - PandaDocs
Scheduled US and EU PandaDoc Infrastructure Maintenance
from 10:00 UTC until 14:00 UTC