Twilio

Telecoms - Inbound SMS and WhatsApp

OPERATIONAL

Last 30 Days

54 incidents

Incidents in the last 30 days

SMS Delivery Delays to Tele2 in Lithuania minor

We are experiencing SMS delivery delays when sending messages to Tele2 in Lithuania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started about 19 hours ago Resolved in about 5 hours 3rd-Party Service

Legitimate SMS marked as SPAM on Android devices (in Google Messages) minor

Our monitoring systems have detected a potential issue with SMS that are successfully delivered (no filtering) however, on Android handsets, those messages are being marked as SPAM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 1 day ago Resolved in 1 day 3rd-Party Service

SMS Delivery Delays to Multiple Networks in Italy minor

We are experiencing SMS delivery delays when sending messages to TIM network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 3 days ago Resolved in about 7 hours 3rd-Party Service

Call Failures From a Subset of Twilio Numbers In Norway minor

We are observing call failures from a Subset of Twilio's Numbers In Norway. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 3 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Delays to and from Belgium, Canada and US via Subset of Longcodes minor

We are experiencing SMS delivery delays when sending messages to and from Belgium via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 3 days ago Resolved in about 5 hours 3rd-Party Service

Write operations on Incoming Phone Number API Endpoints are Failing minor

Our monitoring systems have detected a potential issue Incoming Numbers API Endpoints. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 3 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Reports Delay Kosovo’s Ipko Network on Twilio Short Codes minor

We are experiencing delays in receiving message delivery reports Kosovo’s Ipko Network on Twilio Short Codes on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 3 days ago Resolved in about 19 hours 3rd-Party Service

WhatsApp Sandbox Cross-Country Messages Blocked minor

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 7 days ago Resolved in 3 days 3rd-Party Service

Verify's SMS Messages not Delivered minor

Our monitoring systems have detected a potential issue Verify's SMS messages not being delivered. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 8 days ago Resolved in 31 minutes 3rd-Party Service

SMS and MMS messages Increased 500 Errors minor

Our monitoring systems have detected an increase of 500 errors for SMS and MMS messages. Customers sending messages may also see latency when sending their messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 8 days ago Resolved in 34 minutes 3rd-Party Service

Degradation Across Multiple Twilio Products minor

Our monitoring systems have detected increased latency for the Lookup V1 and V2 API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 8 days ago Resolved in about 1 hour 3rd-Party Service

SMS Delivery Delays To Multiple Networks in Italy minor

We are experiencing SMS delivery delays when sending messages to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 8 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Delays and Failures to Telefonica O2 Network in Germany minor

We are experiencing SMS delivery delays and failures when sending messages to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 8 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Delays and Failure to Multiple Networks in Spain minor

We are experiencing SMS delivery delays and failures when sending messages to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 8 days ago Resolved in about 5 hours 3rd-Party Service

SMS Delivery Failures to du in United Arab Emirates minor

We are experiencing SMS delivery failures to du in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 9 days ago Resolved in about 5 hours 3rd-Party Service

Call Failures From A Subset of Twilio's Phone Numbers to Slovakia minor

We are experiencing call failures from a subset of Twilio's phone numbers to Slovakia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 9 days ago Resolved in about 10 hours 3rd-Party Service

Delivery Receipt Delays to Net One Network in Zimbabwe minor

We are experiencing delivery receipt delays when sending messages to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 10 days ago Resolved in about 14 hours 3rd-Party Service

SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. minor

We are experiencing SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 10 days ago Resolved in 1 day 3rd-Party Service

WhatsApp Sandbox Service Disruption Affecting Brazilian Numbers minor

We are investigating a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 2 hours, or as soon as we receive more information.

Telecoms - Inbound SMS and WhatsApp
Started 10 days ago Resolved in about 21 hours 3rd-Party Service

SMS Delivery Failures in United Kingdom of Great Britain and Northern Ireland minor

We are experiencing SMS delivery failures in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 10 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Failures to Multiple Networks In Multiple Countries minor

Our monitoring systems have detected a potential issue in SMS Delivery Failures to Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 11 days ago Resolved in 33 minutes 3rd-Party Service

WhatsApp Inbound messages are delayed. minor

A WhatsApp issue with inbound messages has been identified. Customers may have experienced issues in receiving WhatsApp messages. Our engineers are working to get this resolved. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 11 days ago Resolved in about 1 hour 3rd-Party Service

Errors When Sending Outbound Messages via WhatsApp minor

We are observing multiple WhatsApp permission denied errors for customers trying to send messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 12 days ago Resolved in about 4 hours 3rd-Party Service

SMS Delivery Delays to a Subset of Longcodes in Norway minor

We are experiencing SMS delivery delays when sending messages to a Subset of Longcodes in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 12 days ago Resolved in about 4 hours 3rd-Party Service

SMS Delivery Failures to Viva Cell MTS in Armenia minor

We are experiencing SMS delivery failures to Viva Cell MTS in Armenia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 13 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Delays to Sure Network in UK minor

We are experiencing SMS delivery delays when sending messages to Sure Network in UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 14 days ago Resolved in about 12 hours 3rd-Party Service

Call Failures To and From a Subset of Twilio Phone Numbers in Europe minor

Our monitoring systems have detected a potential issue with call failures to and from a subset of Twilio phone numbers in Europe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 15 days ago Resolved in about 6 hours 3rd-Party Service

Call Failures from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904 minor

Our monitoring systems have detected a potential issue surrounding Voice Calls within a specific region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 15 days ago Resolved in about 5 hours 3rd-Party Service

Errors While Using the WhatsApp Sandbox with Brazil WhatsApp Addresses minor

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 16 days ago Resolved in 4 days 3rd-Party Service

SMS Delivery Delays to COOP Network in Italy minor

Our monitoring systems have detected a potential issue with SMS Delivery Delays to COOP in Italy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 16 days ago Resolved in about 14 hours 3rd-Party Service

SMS Delivery Report Delays to Altice Network in the US minor

We are experiencing SMS delivery reports when sending messages to Altice Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 16 days ago Resolved in 5 days 3rd-Party Service

Issues Uploading Media using Content Template API minor

We are investigating a service interruption with Content Template API regarding media uploads. We expect to provide another update in 1 hour or as soon as more information becomes available

Telecoms - Inbound SMS and WhatsApp
Started 17 days ago Resolved in about 2 hours 3rd-Party Service

SMS Delivery Failures From and to Multiple Networks in France for a Subset of Long Code Numbers minor

We are experiencing SMS delivery failures from and to multiple networks in France for a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 17 days ago Resolved in about 3 hours 3rd-Party Service

WhatsApp Templates are not Synced to Twilio minor

We are experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 17 days ago Resolved in about 11 hours 3rd-Party Service

SMS Delivery Delays to Gamma Telecom Network in the United Kingdom minor

We are experiencing SMS delivery delays when sending messages to Gamma Telecom Network in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 18 days ago Resolved in about 8 hours 3rd-Party Service

Call Failures From TIM Network Subscribers in Brazil to a Subset of Twilio Phone Numbers minor

We are observing call failures to a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 19 days ago Resolved in 1 day 3rd-Party Service

SMS Delivery Failures to Movicel Network in Angola minor

We are experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 21 days ago Resolved in 1 day 3rd-Party Service

Increased Latency and 5XX Errors for Messaging Logs minor

We are investigating increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 22 days ago Resolved in about 4 hours 3rd-Party Service

Channel Orchestrated Messages Fallbacks May Be Stuck at Accepted State minor

Our monitoring systems have detected a potential issue with Channel Orchestrated Messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 22 days ago Resolved in about 4 hours 3rd-Party Service

SMS Delivery Failure from Subscribers in Belgium minor

We are experiencing SMS delivery failures from subscribers in Belgium. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 22 days ago Resolved in about 1 hour 3rd-Party Service

SMS Delivery Failure From Subscribers in Belgium minor

Our monitoring systems have detected a potential issue with SMS delivery from subscribers in Belgium. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 22 days ago Resolved in 17 minutes 3rd-Party Service

SMS Delivery Delay to Multiple Networks in South Africa minor

We are experiencing SMS delivery delays to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 22 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Delays to & from a Subset of Belgium & the United States Twilio Phone Numbers minor

We are experiencing SMS delivery delays to & from a subset of Belgium & United States Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 22 days ago Resolved in about 5 hours 3rd-Party Service

SMS Delivery Delays to Claro Network in Chile. minor

We are experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 22 days ago Resolved in about 10 hours 3rd-Party Service

Messaging Insights Degradation minor

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 23 days ago Resolved in about 1 hour 3rd-Party Service

SMS Delivery Delays to FEBO Network in Belgium minor

We are experiencing SMS delivery delays when sending messages to FEBO Network in Belgium. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 24 days ago Resolved in about 5 hours 3rd-Party Service

SMS Delivery Failures to and From Multiple Networks in Mexico via Subset of Longcodes minor

We are observing SMS Delivery Failures to and from Multiple Networks in Mexico via a Subset of Longcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 24 days ago Resolved in about 2 hours 3rd-Party Service

SMS Delivery Delays to Multiple Networks in Multiple Countries in APAC and EMEA minor

We are experiencing outbound SMS delivery delays when sending messages to multiple networks in multiple Countries in APAC and EMEA regions. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 25 days ago Resolved in about 3 hours 3rd-Party Service

SMS Delivery Delay and Failures To Intertelecom Network In Ukraine minor

Our monitoring systems have detected a potential issue with SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 25 days ago Resolved in about 16 hours 3rd-Party Service

SMS Delivery Failures to Multiple Networks In Multiple Countries minor

We are experiencing SMS delivery failures sending to Multiple Networks in Latin America, APAC and Europe. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Telecoms - Inbound SMS and WhatsApp
Started 25 days ago Resolved in about 3 hours 3rd-Party Service

Outbound SMS & Voice Failures for Australian Phone Numbers minor

Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 26 days ago Resolved in 1 day 3rd-Party Service

SMS Delivery Delays to Vodafone Network in Germany minor

Our monitoring systems have detected a potential issue with SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 26 days ago Resolved in about 16 hours 3rd-Party Service

SMS Delivery Failures to Multiple Networks In Multiple Countries minor

Our monitoring systems have detected a potential issue with SMS delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 26 days ago Resolved in about 3 hours 3rd-Party Service

Inbound WhatsApp Messages Not Arriving for a Subset of Customers minor

Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Telecoms - Inbound SMS and WhatsApp
Started 28 days ago Resolved in about 3 hours 3rd-Party Service