Microsoft 365

Title: Some users' legitimate email messages are being marked as phish and quarantined in Exchange Online User impact: Users' legitimate email messages are being marked as phish and quarantined in Exchange Online. Current status: We're reviewing support provided information to determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and some users attempting to send or receive Exchange Online email messages are impacted. Next update by: Thursday, February 5, 2026, at 5:30 PM UTC

Title: Some users' legitimate email messages are being marked as phish and quarantined in Exchange Online User impact: Users' legitimate email messages are being marked as phish and quarantined in Exchange Online. Current status: We're reviewing support provided information to determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and some users attempting to send or receive Exchange Online email messages are impacted. Next update by: Thursday, February 5, 2026, at 5:30 PM UTC

Title: Some users may experience a delay when loading pages in Microsoft OneDrive User impact: Users may have experienced a delay when loading pages in OneDrive. Current status: We've investigated a problem in which some users may have experienced a delay when loading pages in OneDrive. and confirmed that service is now restored. We'll provide additional information in a closure summary within the "History" section of the "Service health" dashboard shortly.

Title: Some users may experience a delay when loading pages in SharePoint Online User impact: Users may have experienced a delay when loading pages in SharePoint Online. Current status: We've investigated a problem in which some users may have experienced a delay when loading pages in SharePoint Online. and confirmed that service is now restored. We'll provide additional information in a closure summary within the "History" section of the "Service health" dashboard shortly.

Title: Users may experience delays when sending or receiving Exchange Online email messages User impact: Users may experience delays when sending or receiving Exchange Online email messages. Current status: We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Some users using Microsoft 365 Copilot Chat may not see any responses being generated User impact: Users using Copilot Chat may not see any responses being generated. More info: Users may see the following error message "Something went wrong. Please try again." Current status: We've received reports indicating users may be unable to generate responses within Copilot Chat. We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps. Scope of impact: Some users attempting to generate responses within Copilot Chat in the Europe may be impacted. Next update by: Thursday, January 29, 2026, at 2:30 PM UTC

Title: Some users may be unable to send and receive emails in the Outlook desktop client or Outlook on the web User impact: Users may be unable to send and receive emails in the Outlook desktop client or Outlook on the web. More info: Some users may also be unable to load emails in the desktop client or Outlook on the web. Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of impact: Impact is specific to some users located in Germany, attempting to load, send and receive emails in the Outlook desktop client or Outlook on the web. Next update by: Monday, January 26, 2026, at 12:30 PM UTC

Title: Some users may not receive Microsoft Copilot Chat responses or experience latency using GPT 5.2 Quick response User impact: Some users may not receive Microsoft Copilot Chat responses or experience latency using GPT 5.2 Quick response. Current status: We're investigating a potential issue with Microsoft Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Some users may be unable to access or load Outlook on the web User impact: Users may be unable to access or load Outlook on the web. Current status: We've received reports that users may be unable to access or load Outlook on the web, and we're reviewing service monitoring telemetry to understand the scope of impact. Scope of impact: This issue may impact any user within your organization served via the affected region(s): United States, France and United Kingdom. This information may be updated as our investigation continues. Next update by: Friday, January 23, 2026, at 12:30 PM UTC

Title: We're investigating a potential issue affecting Microsoft 365 services User impact: We've received reports of an issue affecting Microsoft 365 services. Current status: We're investigating a potential issue with Microsoft 365 services and checking for impact to your organization. Initial reports indicate possible issues accessing the Microsoft Defender and Microsoft Purview portals, as well as issues using Outlook. We'll provide an update within 30 minutes.

Title: Users' Outlook for iOS app version 5.2602.0 may crash or freeze on iPad devices User impact: Users' Outlook for iOS app version 5.2602.0 may crash or freeze on iPad devices. More info: Affected users can launch Outlook mobile while in Airplane Mode and then re-enable Wi-Fi and/or cellular data as a way to circumvent impact while we work towards mitigation. Current status: We're investigating a potential issue with Outlook mobile and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: We're investigating a potential issue affecting Microsoft 365 services User impact: We've received reports of an issue affecting Microsoft 365 services, including Teams and Outlook. Current status: We're investigating a potential issue with Microsoft 365 services and checking for impact to your organization. We'll provide an update within 30 minutes.

PowerApps experiencing loading issues, connection loops, and slow refreshes across North Europe, impacting app functionality and Power Automate Flows.