Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States

resolved · 11 May 2026, 14:26

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

monitoring · 9 May 2026, 22:36

**2026-05-08T16:12:39.571Z** — We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access. The Kaseya R&D Team is investigating the issue and working towards a resolution. Workaround: Please ensure your local region is specified when utilizing direct login: EX: eu.workplace.datto.com EX: us.workplace.datto.com If assistance is needed, our Technical Support team can assist. Note: Users for most cells can login directly to Datto Workplace and Datto File Protection. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-05-08T19:28:17.685Z** — A fix has been implemented and we are monitoring the results.