Puzzle Technology
← All incidents

Canada Account Security Service Partner Maintenance

Maintenance · investigating · started 7 May 2026, 22:03

  1. investigating · 9 May 2026, 22:37

    **2026-05-07T21:03:15.282Z** — Our service partner is conducting a planned maintenance from 14 May 2026 at 21:00 PDT until 15 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.<BR> <BR> Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]