Puzzle Technology
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United Kingdom Account Security Carrier Partner Maintenance - EE

Maintenance · resolved · started 9 Jun 2026, 10:49 · resolved 19 Jun 2026, 05:10

  1. resolved · 19 Jun 2026, 05:10

    Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

  2. investigating · 19 Jun 2026, 05:09

    **2026-06-09T09:49:15.968Z** — Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 June 2026 at 14:30 PDT until 18 June 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.<BR> <BR> Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Verify Silent Network Auth **2026-06-18T20:30:12.423Z** — Maintenance will begin as scheduled in 60 minutes. **2026-06-18T21:30:07.478Z** — Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. resolved · 19 Jun 2026, 05:00

    Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

  4. investigating · 18 Jun 2026, 22:30

    **2026-06-09T09:49:15.968Z** — Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 June 2026 at 14:30 PDT until 18 June 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.<BR> <BR> Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Verify Silent Network Auth **2026-06-18T20:30:12.423Z** — Maintenance will begin as scheduled in 60 minutes. **2026-06-18T21:30:07.478Z** — Scheduled maintenance is currently in progress. We will provide updates as necessary.

  5. investigating · 18 Jun 2026, 21:30

    **2026-06-09T09:49:15.968Z** — Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 June 2026 at 14:30 PDT until 18 June 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.<BR> <BR> Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Verify Silent Network Auth **2026-06-18T20:30:12.423Z** — Maintenance will begin as scheduled in 60 minutes.

  6. investigating · 9 Jun 2026, 10:50

    **2026-06-09T09:49:15.968Z** — Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 June 2026 at 14:30 PDT until 18 June 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.<BR> <BR> Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Verify Silent Network Auth