Incident: Performance and Login Issues

resolved · 11 Jun 2026, 09:28

Dear Customer,<br/><br/>We are pleased to inform you that the performance and login issues affecting our services have now been fully resolved, and all services have been successfully restored.<br/><br/>We understand the importance of consistent and reliable service and remain committed to delivering the highest quality experience.<br/><br/>Please accept our sincere apologies for any inconvenience caused, and thank you for your patience and understanding.<br/><br/>Kind regards,<br/><strong>Your Access Team</strong><br/>

monitoring · 10 Jun 2026, 12:58

Dear Customer,<br/> <br/>We would like to provide an update regarding the current issue affecting Identity services and user login functionality across a number of associated platforms.<br/><br/>Access engineers have taken technical mitigations and customers can now login via Identity SSO and EVO. <br/> <br/>Our technical teams continue to monitor incident to ensure the ongoing stability of the service. <br/><br/>We appreciate your continued patience while we worked towards a resolution. <br/><br/>We understand the impact this may be having on your operations and apologise for the inconvenience caused.<br/> <br/> <br/>Thank you for your understanding.<br/>The Access Group<br/>

investigating · 10 Jun 2026, 12:34

Dear Customer,<br/> <br/>We would like to provide an update regarding the ongoing issue affecting Identity services and user login functionality across a number of associated platforms.<br/> <br/>While the affected platforms remain available, some users may be unable to access them due to the current authentication issue.<br/> <br/>Our technical teams continue to investigate the incident and are working as a matter of priority to determine the root cause and restore normal login services. The issue remains under active investigation, and work is ongoing to minimise disruption for affected users.<br/> <br/>We appreciate your continued patience while we work towards a resolution. We understand the impact this may be having on your operations and apologise for the inconvenience caused.<br/> <br/>Further updates will be provided as soon as additional information becomes available.<br/> <br/>Thank you for your understanding.<br/>The Access Group<br/>

identified · 10 Jun 2026, 11:41

Dear Customer,<br/> <br/>Access Group is aware of an issue affecting Identity services and a number of associated platforms. As a result, some users may experience difficulties logging in to Access products and services.<br/> <br/>Our technical teams have identified the cause and are working as a matter of priority to restore normal service as quickly as possible.<br/> <br/>We understand the disruption this may cause and sincerely apologise for the inconvenience. Further updates will be provided as soon as more information becomes available.<br/> <br/>Thank you for your patience and understanding.<br/>The Access Group<br/>