Endpoint Backup v2 – Assets Reporting Offline; Backups and Restores Unavailable

resolved · 12 Jun 2026, 00:18

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

identified · 11 Jun 2026, 17:45

**2026-06-10T21:10:11.441Z** — We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected. There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-06-11T08:32:41.048Z** — The R&D team identified the issue, and developed a fix. The change is currently being tested before proceeding with the rollout to production. **2026-06-11T10:03:00.436Z** — The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue. We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure. **2026-06-11T11:32:03.978Z** — We are continuing the rollout of the fixed agent version to production. **2026-06-11T16:43:11.885Z** — We are continuing to work on a fix for this issue.

identified · 11 Jun 2026, 12:32

**2026-06-10T21:10:11.441Z** — We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected. There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-06-11T08:32:41.048Z** — The R&D team identified the issue, and developed a fix. The change is currently being tested before proceeding with the rollout to production. **2026-06-11T10:03:00.436Z** — The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue. We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure. **2026-06-11T11:32:03.978Z** — We are continuing the rollout of the fixed agent version to production.

identified · 11 Jun 2026, 11:05

**2026-06-10T21:10:11.441Z** — We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected. There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-06-11T08:32:41.048Z** — The R&D team identified the issue, and developed a fix. The change is currently being tested before proceeding with the rollout to production. **2026-06-11T10:03:00.436Z** — The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue. We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.

identified · 11 Jun 2026, 09:34

**2026-06-10T21:10:11.441Z** — We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected. There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-06-11T08:32:41.048Z** — The R&D team identified the issue, and developed a fix. The change is currently being tested before proceeding with the rollout to production.

investigating · 10 Jun 2026, 22:10

**2026-06-10T21:10:11.441Z** — We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected. There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/