Degraded Performance - DDCMS

resolved · 22 Jun 2026, 14:18

Dear Customer,<br/> <br/>We would like to provide an update regarding the degraded performance some customers experienced with DDCMS.<br/> <br/>We are pleased to confirm that the issue has now been resolved, and service performance has returned to normal.<br/> <br/>Our technical teams have completed their investigation and implemented the necessary corrective actions to restore service stability. We will continue to monitor the platform closely to ensure performance remains at expected levels.<br/> <br/>At Access, we remain committed to providing the best possible service and would like to thank you for your patience and understanding while we worked to resolve this issue.<br/> <br/>Your Access Team<br/>

monitoring · 22 Jun 2026, 12:10

Dear Customer,<br/> <br/>We would like to provide an update regarding the degraded performance some customers have been experiencing with DDCMS. <br/> <br/>Our investigation remains ongoing, and this continues to be treated as a high-priority incident. While the issue has not yet been fully resolved, we have seen an improvement in performance following actions taken by our technical teams.<br/> <br/>At Access, we remain committed to providing the best possible service and are continuing to work diligently to identify the root cause and implement a permanent resolution.<br/> <br/>Please continue to monitor this page for further updates.<br/> <br/>Thank you for your patience and understanding.<br/>Your Access Team<br/>

monitoring · 22 Jun 2026, 12:06

Dear Customer,<br/> <br/>We would like to provide an update regarding the degraded performance some customers have been experiencing with Income Management.<br/> <br/>Our investigation remains ongoing, and this continues to be treated as a high-priority incident. While the issue has not yet been fully resolved, we have seen an improvement in performance following actions taken by our technical teams.<br/> <br/>At Access, we remain committed to providing the best possible service and are continuing to work diligently to identify the root cause and implement a permanent resolution.<br/> <br/>Please continue to monitor this page for further updates.<br/> <br/>Thank you for your patience and understanding.<br/>Your Access Team<br/>

investigating · 22 Jun 2026, 11:32

Dear Customer,<br/><br/>We want to inform you that some customers may currently be experiencing degraded performance with DDCMS<strong><em>. </em></strong>Our team has identified this as a high-priority issue and is actively working to resolve it.<br/><br/>At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly.<br/><br/>Please continue to monitor this page for further updates.<br/><br/>Thank you for your understanding.<br/>Your Access Team<br/>