Messaging Service Whatsapp Geo Match Degraded

resolved · 25 Jun 2026, 00:48

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

monitoring · 25 Jun 2026, 00:22

**2026-06-24T18:16:56.116Z** — Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-06-24T18:41:36.784Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available. **2026-06-24T20:59:37.825Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available. **2026-06-24T21:03:22.472Z** — Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour. **2026-06-24T22:04:10.430Z** — Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details. **2026-06-24T23:21:20.511Z** — We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

identified · 24 Jun 2026, 23:04

**2026-06-24T18:16:56.116Z** — Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-06-24T18:41:36.784Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available. **2026-06-24T20:59:37.825Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available. **2026-06-24T21:03:22.472Z** — Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour. **2026-06-24T22:04:10.430Z** — Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.

identified · 24 Jun 2026, 22:04

**2026-06-24T18:16:56.116Z** — Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-06-24T18:41:36.784Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available. **2026-06-24T20:59:37.825Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available. **2026-06-24T21:03:22.472Z** — Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.

investigating · 24 Jun 2026, 22:02

**2026-06-24T18:16:56.116Z** — Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-06-24T18:41:36.784Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available. **2026-06-24T20:59:37.825Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigating · 24 Jun 2026, 19:42

**2026-06-24T18:16:56.116Z** — Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details. **2026-06-24T18:41:36.784Z** — Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating · 24 Jun 2026, 19:18

**2026-06-24T18:16:56.116Z** — Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.