Puzzle Technology
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Degraded Performance - Resolved - Call Secure and Keyed Payments

Major · resolved · started 27 Jun 2026, 22:09 · resolved 27 Jun 2026, 22:18

  1. resolved · 27 Jun 2026, 22:18

    Dear Customer, <br/><br/>We’re pleased to inform you that the issue<strong><em> </em></strong>affecting Call Secure and Keyed Payments in Paye.net has been resolved and that service has been fully restored. <br/><br/>We recognise the importance of uninterrupted service and remain committed to providing you with the best possible experience.<br/><br/>We sincerely apologise for any disruption this may have caused and appreciate your patience and understanding.<br/><br/>Your Access Team<br/>

  2. monitoring · 27 Jun 2026, 22:16

    Dear Customer,<br/><br/>We want to inform you that some customers may have experienced degraded performance with Call Secure and Keyed Payments in Paye.Net.<strong><em> </em></strong>Our team identified this as a high-priority issue and has resolved the issue.<br/><br/><span>We understand the importance of consistent and reliable service and remain committed to delivering the highest quality experience.</span><br/><span> </span><br/><span> Please accept our sincere apologies for any inconvenience caused, and thank you for your patience and understanding.</span><br/><span> </span><br/><span> Kindest regards,</span><br/><span> Your Access Team</span><br/>