Intermittent Connectivity in User Portal

resolved · 18 Aug 2026, 13:46

This issue has been resolved as we have seen consistent stability within the User Portal. If you are still experiencing any issues, please reach out to our Support team by opening a live chat via your User Portal.<br/>

monitoring · 18 Aug 2026, 03:32

Our vendor has reported that they're seeing recovery of services, and we have seen functionality return to the User Portal. We will continue to monitor for stability.<br/>

identified · 18 Aug 2026, 01:20

We have identified an issue with one of our vendors, which is causing degraded functionality in the User Portal. Our vendor is actively working to ensure the issue is resolved as quickly as possible. During this time, you may be unable to view your subscription information, purchase new addons, or purchase new accounts.<br/>

investigating · 18 Aug 2026, 00:29

We are currently aware of an issue impacting the ability to view account information and manage your account in the User Portal. Our teams are currently investigating and we will provide additional updates ASAP.<br/>