Puzzle Website

Components

• Europe
  Operational
• GitPush
  Operational
• Mail
  Operational
• Page Performance
  Operational
• Page Speed Boost
  Operational

Scheduled Maintenance

• Upcoming Server Maintenance

  Puzzle Website · Updated 5 days ago

• Upcoming Server Maintenance

  Puzzle Website · Updated 4 days ago

Recent incidents

1. WPEngine.com intermittently down

   Major · 21 Aug 2026, 12:18 · resolved 2 days ago

   • resolved21 Aug, 22:16

     The issue is now resolved.<br/>

   • monitoring21 Aug, 12:54

     Our internal teams have isolated the cause for the issue and the website is stable. We will continue to monitoring the situation.<br/>

   • investigating21 Aug, 12:31

     We are experiencing intermittent issues with connectivity to WPEngine.com. Our engineering team is currently investigating the issue.<br/>

2. Upcoming Server Maintenance

   Maintenance · 21 Aug 2026, 04:00 · resolved 3 days ago

   • resolved21 Aug, 10:00

     Beginning <strong>Thursday, August 20th, 2026</strong> at <strong>10PM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>AMER</strong>: <strong>Thursday, August 20th, 2026</strong> 10PM - 4AM US Central<br/><br/><strong>If your server environment or site is impacted by this maintenance, we will send an additional email confirmation.</strong> <strong>This maintenance may require a DNS update for those impacted. </strong><br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08202026`.<br/>

   • monitoring21 Aug, 04:00

     Beginning <strong>Thursday, August 20th, 2026</strong> at <strong>10PM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>AMER</strong>: <strong>Thursday, August 20th, 2026</strong> 10PM - 4AM US Central<br/><br/><strong>If your server environment or site is impacted by this maintenance, we will send an additional email confirmation.</strong> <strong>This maintenance may require a DNS update for those impacted. </strong><br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08202026`.<br/>

   • identified13 Aug, 21:14

     Beginning <strong>Thursday, August 20th, 2026</strong> at <strong>10PM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>AMER</strong>: <strong>Thursday, August 20th, 2026</strong> 10PM - 4AM US Central<br/><br/><strong>If your server environment or site is impacted by this maintenance, we will send an additional email confirmation.</strong> <strong>This maintenance may require a DNS update for those impacted. </strong><br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08202026`.<br/>

3. Upcoming Server Maintenance

   Maintenance · 19 Aug 2026, 04:00 · resolved 5 days ago

   • resolved19 Aug, 10:00

     Beginning <strong>Tuesday, August 18th, 2026</strong> at <strong>10PM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>AMER</strong>: <strong>Tuesday, August 18th, 2026</strong> 10PM - 4AM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08182026`.<br/>

   • monitoring19 Aug, 04:00

     Beginning <strong>Tuesday, August 18th, 2026</strong> at <strong>10PM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>AMER</strong>: <strong>Tuesday, August 18th, 2026</strong> 10PM - 4AM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08182026`.<br/>

   • identified11 Aug, 18:42

     Beginning <strong>Tuesday, August 18th, 2026</strong> at <strong>10PM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>AMER</strong>: <strong>Tuesday, August 18th, 2026</strong> 10PM - 4AM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08182026`.<br/>

4. User Portal Service Degradation

   Major · 18 Aug 2026, 23:07 · resolved 5 days ago

   • resolved19 Aug, 04:58

     Remediation efforts have been successfully deployed, and we are seeing a return to normal functionality for the User Portal. Please reach out to support if you experience further issues.<br/>

   • monitoring19 Aug, 00:18

     Remediation efforts have been successfully deployed, and we are seeing a return to normal functionality for the User Portal. Our team will continue to monitor the situation closely.<br/>

   • investigating18 Aug, 23:12

     Our team is currently aware of an issue impacting User Portal, resulting in degredation of services. During this time, you may be unable to load pages within your User Portal. We are actively investigating and will provide further updates here as they come.<br/>

5. Intermittent Connectivity in User Portal

   Major · 18 Aug 2026, 00:26 · resolved 6 days ago

   • resolved18 Aug, 13:46

     This issue has been resolved as we have seen consistent stability within the User Portal. If you are still experiencing any issues, please reach out to our Support team by opening a live chat via your User Portal.<br/>

   • monitoring18 Aug, 03:32

     Our vendor has reported that they're seeing recovery of services, and we have seen functionality return to the User Portal. We will continue to monitor for stability.<br/>

   • identified18 Aug, 01:20

     We have identified an issue with one of our vendors, which is causing degraded functionality in the User Portal. Our vendor is actively working to ensure the issue is resolved as quickly as possible. During this time, you may be unable to view your subscription information, purchase new addons, or purchase new accounts.<br/>

   • investigating18 Aug, 00:29

     We are currently aware of an issue impacting the ability to view account information and manage your account in the User Portal. Our teams are currently investigating and we will provide additional updates ASAP.<br/>

6. GitHub

   Major · 17 Aug 2026, 16:46 · resolved 6 days ago

   • resolved18 Aug, 02:18

     This is now resolved. Functionality should be returned to normal. If you see any further issues please reach out to support.<br/>

   • monitoring17 Aug, 20:06

     The issue causing the affected Git services have been mitigated, and they are monitoring to ensure stability. <br/>

   • investigating17 Aug, 16:50

     GitHub is currently experiencing an interruption in services. They are currently investigating and will update once progress is made. https://www.githubstatus.com/ <br/>

7. Upcoming Server Maintenance

   Maintenance · 13 Aug 2026, 14:00 · resolved 10 days ago

   • resolved13 Aug, 20:00

     Beginning <strong>Thursday, August 13th, 2026</strong> at <strong>8AM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>APAC</strong>: <strong>Thursday, August 13th, 2026</strong> 8AM - 2PM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08132026`.<br/>

   • monitoring13 Aug, 14:00

     Beginning <strong>Thursday, August 13th, 2026</strong> at <strong>8AM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>APAC</strong>: <strong>Thursday, August 13th, 2026</strong> 8AM - 2PM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08132026`.<br/>

   • identified7 Aug, 14:31

     Beginning <strong>Thursday, August 13th, 2026</strong> at <strong>8AM US Central</strong> time, we will be performing planned maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>APAC</strong>: <strong>Thursday, August 13th, 2026</strong> 8AM - 2PM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_08132026`.<br/>

8. Upcoming AWS Maintenance

   Maintenance · 13 Aug 2026, 04:00 · resolved 11 days ago

   • resolved13 Aug, 10:00

     Beginning <strong>Wednesday, August 12th, 2026</strong> we'll be performing maintenance on our AWS platform. This maintenance is expected to cause up to <strong>~5 minutes</strong> of downtime.<br/><br/>This maintenance will follow the maintenance windows outlined in our SLA found at https://wpengine.com/legal/sla/.<br/><br/><strong>Data Center location:</strong>&#x9;<strong>Maintenance window:</strong><br/>Americas&#x9;&#x9;10PM - 4PM North American Central Time<br/>Europe&#x9;4PM - 10PM North American Central Time<br/>Asia-Pacific&#x9;&#x9;8AM - 2PM North American Central Time<br/><br/>If this maintenance will impact your server environment, you will receive an additional follow-up email with confirmation. <br/><br/>Please reach out to our Support team with any questions or concerns, reference maintenance code `awsmaintenance_08122026` and we'll be happy to assist. <br/>

   • monitoring13 Aug, 04:00

     Beginning <strong>Wednesday, August 12th, 2026</strong> we'll be performing maintenance on our AWS platform. This maintenance is expected to cause up to <strong>~5 minutes</strong> of downtime.<br/><br/>This maintenance will follow the maintenance windows outlined in our SLA found at https://wpengine.com/legal/sla/.<br/><br/><strong>Data Center location:</strong>&#x9;<strong>Maintenance window:</strong><br/>Americas&#x9;&#x9;10PM - 4PM North American Central Time<br/>Europe&#x9;4PM - 10PM North American Central Time<br/>Asia-Pacific&#x9;&#x9;8AM - 2PM North American Central Time<br/><br/>If this maintenance will impact your server environment, you will receive an additional follow-up email with confirmation. <br/><br/>Please reach out to our Support team with any questions or concerns, reference maintenance code `awsmaintenance_08122026` and we'll be happy to assist. <br/>

   • identified5 Aug, 19:00

     Beginning <strong>Wednesday, August 12th, 2026</strong> we'll be performing maintenance on our AWS platform. This maintenance is expected to cause up to <strong>~5 minutes</strong> of downtime.<br/><br/>This maintenance will follow the maintenance windows outlined in our SLA found at https://wpengine.com/legal/sla/.<br/><br/><strong>Data Center location:</strong>&#x9;<strong>Maintenance window:</strong><br/>Americas&#x9;&#x9;10PM - 4PM North American Central Time<br/>Europe&#x9;4PM - 10PM North American Central Time<br/>Asia-Pacific&#x9;&#x9;8AM - 2PM North American Central Time<br/><br/>If this maintenance will impact your server environment, you will receive an additional follow-up email with confirmation. <br/><br/>Please reach out to our Support team with any questions or concerns, reference maintenance code `awsmaintenance_08122026` and we'll be happy to assist. <br/>

9. Emergency WordPress Upgrades 7.0.4

   Maintenance · 12 Aug 2026, 17:00 · resolved 9 days ago

   • resolved14 Aug, 23:00

     WP Engine will be performing WordPress Security Updates beginning today, <strong>Wednesday, August 12th, 2026</strong>. All sites that are running WordPress 4.7 or later and not on the most secure version of their current branch will be updated (e.g, 7.0.2 -> 7.0.3). <br/><br/><strong>There are no deferrals in this update process as this is a security update.</strong><br/><br/>There is no need to wait for us to upgrade your WordPress, and it is recommended that you upgrade your WordPress version to the most secure version now. For more information on our security upgrade process, refer to our article <a href=&#34;https://wpengine.com/support/wordpress-updates/#Security_Updates&#34; target=&#34;_blank&#34;>here</a>.<br/>

   • monitoring12 Aug, 17:00

     WP Engine will be performing WordPress Security Updates beginning today, <strong>Wednesday, August 12th, 2026</strong>. All sites that are running WordPress 4.7 or later and not on the most secure version of their current branch will be updated (e.g, 7.0.2 -> 7.0.3). <br/><br/><strong>There are no deferrals in this update process as this is a security update.</strong><br/><br/>There is no need to wait for us to upgrade your WordPress, and it is recommended that you upgrade your WordPress version to the most secure version now. For more information on our security upgrade process, refer to our article <a href=&#34;https://wpengine.com/support/wordpress-updates/#Security_Updates&#34; target=&#34;_blank&#34;>here</a>.<br/>

   • identified12 Aug, 16:32

     WP Engine will be performing WordPress Security Updates beginning today, <strong>Wednesday, August 12th, 2026</strong>. All sites that are running WordPress 4.7 or later and not on the most secure version of their current branch will be updated (e.g, 7.0.2 -> 7.0.3). <br/><br/><strong>There are no deferrals in this update process as this is a security update.</strong><br/><br/>There is no need to wait for us to upgrade your WordPress, and it is recommended that you upgrade your WordPress version to the most secure version now. For more information on our security upgrade process, refer to our article <a href=&#34;https://wpengine.com/support/wordpress-updates/#Security_Updates&#34; target=&#34;_blank&#34;>here</a>.<br/>

10. Upcoming AWS Maintenance

    Maintenance · 11 Aug 2026, 14:00 · resolved 12 days ago

    • resolved12 Aug, 10:00

      Beginning <strong>Tuesday, August 11th, 2026</strong> we'll be performing maintenance on our AWS platform. This maintenance is expected to cause up to <strong>~5 minutes</strong> of downtime.<br/><br/>This maintenance will follow the maintenance windows outlined in our SLA found at https://wpengine.com/legal/sla/.<br/><br/><strong>Data Center location:</strong>&#x9;<strong>Maintenance window:</strong><br/>Americas&#x9;&#x9;10PM - 4PM North American Central Time<br/>Europe&#x9;4PM - 10PM North American Central Time<br/>Asia-Pacific&#x9;&#x9;8AM - 2PM North American Central Time<br/><br/>If this maintenance will impact your server environment, you will receive an additional follow-up email with confirmation. <br/><br/>Please reach out to our Support team with any questions or concerns, reference maintenance code `awsmaintenance_08112026` and we'll be happy to assist. <br/>

    • monitoring11 Aug, 14:10

      Beginning <strong>Tuesday, August 11th, 2026</strong> we'll be performing maintenance on our AWS platform. This maintenance is expected to cause up to <strong>~5 minutes</strong> of downtime.<br/><br/>This maintenance will follow the maintenance windows outlined in our SLA found at https://wpengine.com/legal/sla/.<br/><br/><strong>Data Center location:</strong>&#x9;<strong>Maintenance window:</strong><br/>Americas&#x9;&#x9;10PM - 4PM North American Central Time<br/>Europe&#x9;4PM - 10PM North American Central Time<br/>Asia-Pacific&#x9;&#x9;8AM - 2PM North American Central Time<br/><br/>If this maintenance will impact your server environment, you will receive an additional follow-up email with confirmation. <br/><br/>Please reach out to our Support team with any questions or concerns, reference maintenance code `awsmaintenance_08112026` and we'll be happy to assist. <br/>

    • identified5 Aug, 19:00

      Beginning <strong>Tuesday, August 11th, 2026</strong> we'll be performing maintenance on our AWS platform. This maintenance is expected to cause up to <strong>~5 minutes</strong> of downtime.<br/><br/>This maintenance will follow the maintenance windows outlined in our SLA found at https://wpengine.com/legal/sla/.<br/><br/><strong>Data Center location:</strong>&#x9;<strong>Maintenance window:</strong><br/>Americas&#x9;&#x9;10PM - 4PM North American Central Time<br/>Europe&#x9;4PM - 10PM North American Central Time<br/>Asia-Pacific&#x9;&#x9;8AM - 2PM North American Central Time<br/><br/>If this maintenance will impact your server environment, you will receive an additional follow-up email with confirmation. <br/><br/>Please reach out to our Support team with any questions or concerns, reference maintenance code `awsmaintenance_08112026` and we'll be happy to assist. <br/>