Puzzle Website

Components

• Europe
  Operational
• Mail
  Operational
• Page Performance
  Operational
• Page Speed Boost
  Operational

Ongoing Incidents

• Third Party Vendor US Region Issue

  Puzzle Website · Updated 9 days ago

• User Portal - Support Center

  Puzzle Website · Updated 9 days ago

Scheduled Maintenance

• Upcoming Server Maintenance

  Puzzle Website · Updated about 4 hours ago

• Extended Server Maintenance

  Puzzle Website · Updated 1 day ago

• Upcoming Server Maintenance

  Puzzle Website · Updated 3 days ago

• Upcoming Server Maintenance

  Puzzle Website · Updated about 11 hours ago

Recent incidents

1. Extended Server Maintenance

   Maintenance · 10 Jun 2026, 04:00 · resolved about 22 hours ago

   • resolved10 Jun, 10:00

     On <strong>Tuesday, June 9th, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Tuesday, June 9th, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06092026' when reaching out to WPEngine Support.<br/>

   • monitoring10 Jun, 04:00

     On <strong>Tuesday, June 9th, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Tuesday, June 9th, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06092026' when reaching out to WPEngine Support.<br/>

   • identified9 Jun, 18:40

     On <strong>Tuesday, June 9th, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Tuesday, June 9th, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06092026' when reaching out to WPEngine Support.<br/>

2. User Portal Maintenance

   Maintenance · 10 Jun 2026, 03:00 · resolved 1 day ago

   • resolved10 Jun, 04:00

     Our team will be running scheduled maintenance on <strong>Tuesday, June 9th at 9pm CDT (Wednesday 2am UTC)</strong>. This maintenance should require no more than <strong>1 hour</strong> to complete and will affect the following:<br/><br/><ul><li><strong>The User Portal will be unavailable</strong></li></ul><br/>We do not expect additional impact beyond these services. These services will be available automatically upon maintenance completion.<br/>

   • monitoring10 Jun, 03:00

     Our team will be running scheduled maintenance on <strong>Tuesday, June 9th at 9pm CDT (Wednesday 2am UTC)</strong>. This maintenance should require no more than <strong>1 hour</strong> to complete and will affect the following:<br/><br/><ul><li><strong>The User Portal will be unavailable</strong></li></ul><br/>We do not expect additional impact beyond these services. These services will be available automatically upon maintenance completion.<br/>

   • identified2 Jun, 14:48

     Our team will be running scheduled maintenance on <strong>Tuesday, June 9th at 9pm CDT (Wednesday 2am UTC)</strong>. This maintenance should require no more than <strong>1 hour</strong> to complete and will affect the following:<br/><br/><ul><li><strong>The User Portal will be unavailable</strong></li></ul><br/>We do not expect additional impact beyond these services. These services will be available automatically upon maintenance completion.<br/>

3. Extended Server Maintenance

   Maintenance · 4 Jun 2026, 22:00 · resolved 6 days ago

   • resolved5 Jun, 10:00

     On <strong>Thursday, June 4th, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>EMEA: Thursday, June 4th, 2026 4</strong>PM - 10PM US Central time<br/><strong>AMERICAS: Thursday, June 4th, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06042026' when reaching out to WPEngine Support.<br/>

   • monitoring4 Jun, 22:00

     On <strong>Thursday, June 4th, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>EMEA: Thursday, June 4th, 2026 4</strong>PM - 10PM US Central time<br/><strong>AMERICAS: Thursday, June 4th, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06042026' when reaching out to WPEngine Support.<br/>

   • identified2 Jun, 19:00

     On <strong>Thursday, June 4th, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>EMEA: Thursday, June 4th, 2026 4</strong>PM - 10PM US Central time<br/><strong>AMERICAS: Thursday, June 4th, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06042026' when reaching out to WPEngine Support.<br/>

4. Extended Server Maintenance

   Maintenance · 4 Jun 2026, 04:00 · resolved 7 days ago

   • resolved4 Jun, 10:00

     On <strong>Wednesday, June 3rd, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Wednesday, June 3rd, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06032026' when reaching out to WPEngine Support.<br/>

   • monitoring4 Jun, 04:00

     On <strong>Wednesday, June 3rd, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Wednesday, June 3rd, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06032026' when reaching out to WPEngine Support.<br/>

   • identified2 Jun, 19:00

     On <strong>Wednesday, June 3rd, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Wednesday, June 3rd, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06032026' when reaching out to WPEngine Support.<br/>

5. Upcoming Server Maintenance

   Maintenance · 3 Jun 2026, 22:00 · resolved 7 days ago

   • resolved4 Jun, 04:00

     Beginning <strong>Wednesday, June 3rd, 2026</strong> at 4PM US Central time, we will be performing emergency maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>EMEA</strong>: <strong>Wednesday, June 3rd, 2026</strong> 4PM - 10PM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_06032026`.<br/>

   • monitoring3 Jun, 22:00

     Beginning <strong>Wednesday, June 3rd, 2026</strong> at 4PM US Central time, we will be performing emergency maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>EMEA</strong>: <strong>Wednesday, June 3rd, 2026</strong> 4PM - 10PM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_06032026`.<br/>

   • identified2 Jun, 12:56

     Beginning <strong>Wednesday, June 3rd, 2026</strong> at 4PM US Central time, we will be performing emergency maintenance on a select subset of servers on our Google Cloud Infrastructure. This maintenance will cause a brief service interruption of up to <strong>~30 minutes</strong>. Once the maintenance is completed, sites will return to normal operation. <br/><br/>This maintenance will occur according to the maintenance window schedule in our SLA found here: <a href=&#34;https://wpengine.com/legal/sla/&#34; target=&#34;_blank&#34;>https://wpengine.com/legal/sla/</a><br/><br/><strong>EMEA</strong>: <strong>Wednesday, June 3rd, 2026</strong> 4PM - 10PM US Central<br/><br/><strong>If your server environment is impacted by this maintenance, we will send an additional email confirmation.</strong> <br/><br/>Please reach out to our Support team if you have any questions or concerns, and reference the code `maintenance_06032026`.<br/>

6. Upcoming Headless Platform Maintenance

   Maintenance · 3 Jun 2026, 12:00 · resolved 8 days ago

   • resolved3 Jun, 15:00

     Beginning <strong>Wednesday, June 3rd, 2026</strong> at <strong>6:00 AM - 9:00 AM US Central time, (11:00 AM - 1:00PM UTC)</strong> we will be performing scheduled maintenance on our Headless platform offering. The maintenance is expected to take roughly ~3 hours to complete.<br/><br/>We expect that this maintenance may result in a few minutes of downtime during the upgrade while the platform is being updated.<br/><br/>Outside of the temporary service interruption, there should be no further impact. These updates will take place outside of regional maintenance windows, as the entire platform must be updated at once. We will be monitoring the situation closely to ensure minimal disruption.<br/><br/>Please note - This maintenance only applies to our Headless offering.<br/>

   • monitoring3 Jun, 12:00

     Beginning <strong>Wednesday, June 3rd, 2026</strong> at <strong>6:00 AM - 9:00 AM US Central time, (11:00 AM - 1:00PM UTC)</strong> we will be performing scheduled maintenance on our Headless platform offering. The maintenance is expected to take roughly ~3 hours to complete.<br/><br/>We expect that this maintenance may result in a few minutes of downtime during the upgrade while the platform is being updated.<br/><br/>Outside of the temporary service interruption, there should be no further impact. These updates will take place outside of regional maintenance windows, as the entire platform must be updated at once. We will be monitoring the situation closely to ensure minimal disruption.<br/><br/>Please note - This maintenance only applies to our Headless offering.<br/>

   • identified2 Jun, 12:56

     Beginning <strong>Wednesday, June 3rd, 2026</strong> at <strong>6:00 AM - 9:00 AM US Central time, (11:00 AM - 1:00PM UTC)</strong> we will be performing scheduled maintenance on our Headless platform offering. The maintenance is expected to take roughly ~3 hours to complete.<br/><br/>We expect that this maintenance may result in a few minutes of downtime during the upgrade while the platform is being updated.<br/><br/>Outside of the temporary service interruption, there should be no further impact. These updates will take place outside of regional maintenance windows, as the entire platform must be updated at once. We will be monitoring the situation closely to ensure minimal disruption.<br/><br/>Please note - This maintenance only applies to our Headless offering.<br/>

7. Extended Server Maintenance

   Maintenance · 3 Jun 2026, 04:00 · resolved 8 days ago

   • resolved3 Jun, 10:00

     On <strong>Tuesday, June 2nd, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Tuesday, June 2nd, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06022026' when reaching out to WPEngine Support.<br/>

   • monitoring3 Jun, 04:00

     On <strong>Tuesday, June 2nd, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Tuesday, June 2nd, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06022026' when reaching out to WPEngine Support.<br/>

   • identified2 Jun, 18:58

     On <strong>Tuesday, June 2nd, 2026</strong> we will be performing maintenance to update a small subset of servers on our Google Cloud Infrastructure. This is a large change that will result in a longer downtime than standard maintenance.<br/><br/>We expect that the maintenance may result in up to a <strong>~3 hour</strong> interruption of service to your sites during the server maintenance. Outside of the temporary service interruption, there should be no impact to your site.<br/><br/>Data Center location: Maintenance window:<br/><br/><strong>AMERICAS: Tuesday, June 2nd, 2026 </strong>10PM - 4AM US Central time<br/><br/>For this subset of servers, we do expect that the maintenance may result in up to a ~<strong>3 hour</strong> interruption of service as the server is rescheduled. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.<br/><br/><strong>If your server is impacted by this maintenance, you will receive an additional email confirmation.</strong><br/><br/>If you have questions or concerns about this maintenance, please utilize maintenance code 'migration_06022026' when reaching out to WPEngine Support.<br/>