Puzzle Technology
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Flex login errors with SSOv2

Minor · resolved · started 18 Aug 2026, 18:10 · resolved 18 Aug 2026, 22:02

Twilio

  1. resolved · 18 Aug 2026, 22:02

    Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

  2. monitoring · 18 Aug 2026, 21:36

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T18:11:22.073Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available. **2026-08-18T18:28:40.112Z** — Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available. **2026-08-18T18:56:01.627Z** — We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T19:57:11.101Z** — We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T20:35:48.137Z** — We have identified the cause of the issue causing failures when attempting to login to Flex via SSO and have applied mitigations. Customers can login to Flex via SSO as normal. We will provide another update in 30 minutes or as soon as more information becomes available.

  3. identified · 18 Aug 2026, 21:28

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T18:11:22.073Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available. **2026-08-18T18:28:40.112Z** — Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available. **2026-08-18T18:56:01.627Z** — We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T19:57:11.101Z** — We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified · 18 Aug 2026, 20:58

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T18:11:22.073Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available. **2026-08-18T18:28:40.112Z** — Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available. **2026-08-18T18:56:01.627Z** — We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T19:57:11.101Z** — We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified · 18 Aug 2026, 19:56

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T18:11:22.073Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available. **2026-08-18T18:28:40.112Z** — Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available. **2026-08-18T18:56:01.627Z** — We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring · 18 Aug 2026, 19:32

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T18:11:22.073Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available. **2026-08-18T18:28:40.112Z** — Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

  7. monitoring · 18 Aug 2026, 19:30

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T18:11:22.073Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available. **2026-08-18T18:28:40.112Z** — Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  8. investigating · 18 Aug 2026, 19:12

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-18T18:11:22.073Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

  9. investigating · 18 Aug 2026, 18:12

    **2026-08-18T17:10:16.225Z** — We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.