SaaS Protection - isw1-bfyii-1131 - Backup Performance Degradation

resolved · 19 Aug 2026, 21:09

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

monitoring · 19 Aug 2026, 14:00

**2026-08-19T11:25:27.473Z** — We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131 The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-08-19T12:29:28.533Z** — The Engineering team has performed the necessary steps to resolve the issue, and are observing that related errors have stopped and backup metrics are improving as the service is recovering. **2026-08-19T13:00:03.584Z** — Backups continue to process normally for customers hosted on node 'isw1-bfyii-1131' and our R&D team is monitoring for any other issues.

identified · 19 Aug 2026, 13:30

**2026-08-19T11:25:27.473Z** — We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131 The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-08-19T12:29:28.533Z** — The Engineering team has performed the necessary steps to resolve the issue, and are observing that related errors have stopped and backup metrics are improving as the service is recovering.

identified · 19 Aug 2026, 12:26

**2026-08-19T11:25:27.473Z** — We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131 The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/