Puzzle Technology
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Caller ID Name Failures

Minor · resolved · started 19 Aug 2026, 18:09 · resolved 19 Aug 2026, 20:42

Twilio

  1. resolved · 19 Aug 2026, 20:42

    Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

  2. monitoring · 19 Aug 2026, 20:12

    **2026-08-19T17:09:34.980Z** — We are experiencing an issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region. Customers may also experienced increased post dial delay (PDD). Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-19T18:06:52.052Z** — The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. **2026-08-19T18:55:06.128Z** — The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. **2026-08-19T19:11:48.471Z** — Caller ID Name (CNAM) information look up for Trunking Originating calls in the us2 region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. identified · 19 Aug 2026, 19:56

    **2026-08-19T17:09:34.980Z** — We are experiencing an issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region. Customers may also experienced increased post dial delay (PDD). Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-19T18:06:52.052Z** — The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. **2026-08-19T18:55:06.128Z** — The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. identified · 19 Aug 2026, 19:08

    **2026-08-19T17:09:34.980Z** — We are experiencing an issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region. Customers may also experienced increased post dial delay (PDD). Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. **2026-08-19T18:06:52.052Z** — The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  5. investigating · 19 Aug 2026, 18:10

    **2026-08-19T17:09:34.980Z** — We are experiencing an issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region. Customers may also experienced increased post dial delay (PDD). Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.