Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions

resolved · 22 Aug 2026, 15:50

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

monitoring · 22 Aug 2026, 01:54

**2026-08-21T18:22:34.905Z** — We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-08-21T19:54:27.143Z** — Our R&D team is actively preparing to deploy changes to address the issue. **2026-08-21T20:46:20.868Z** — Our R&D team has begun deploying changes to the affected regions to address the issue. **2026-08-22T00:53:33.646Z** — Backup success rates have returned to normal levels and restoration functions have resumed. Our R&D team is continuing to monitor.

identified · 21 Aug 2026, 21:48

**2026-08-21T18:22:34.905Z** — We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-08-21T19:54:27.143Z** — Our R&D team is actively preparing to deploy changes to address the issue. **2026-08-21T20:46:20.868Z** — Our R&D team has begun deploying changes to the affected regions to address the issue.

identified · 21 Aug 2026, 20:56

**2026-08-21T18:22:34.905Z** — We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ **2026-08-21T19:54:27.143Z** — Our R&D team is actively preparing to deploy changes to address the issue.

identified · 21 Aug 2026, 19:24

**2026-08-21T18:22:34.905Z** — We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/