Puzzle Technology
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RMM - Vidal (US East) - Platform Maintenance

Maintenance · resolved · started 21 Aug 2026, 22:49 · resolved 23 Aug 2026, 03:01

Datto

  1. resolved · 23 Aug 2026, 03:01

    Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

  2. investigating · 23 Aug 2026, 02:02

    **2026-08-21T21:49:22.349Z** — In order to provide you with continued platform stability, we will be performing maintenance on this platform. Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact **2026-08-23T00:00:23.986Z** — Maintenance will begin as scheduled in 60 minutes. **2026-08-23T01:00:08.082Z** — Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. investigating · 23 Aug 2026, 01:02

    **2026-08-21T21:49:22.349Z** — In order to provide you with continued platform stability, we will be performing maintenance on this platform. Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact **2026-08-23T00:00:23.986Z** — Maintenance will begin as scheduled in 60 minutes.

  4. investigating · 21 Aug 2026, 22:50

    **2026-08-21T21:49:22.349Z** — In order to provide you with continued platform stability, we will be performing maintenance on this platform. Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact