Service Disruption in the UK

resolved · 27 Aug 2026, 16:36

Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

investigating · 27 Aug 2026, 14:55

August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:10PM UTC Identified - We have identified the issue and are currently preparing a fix August 27, 2026 1:07PM UTC Monitoring - The fix has been implemented and we are now monitoring the situation. Affected customers should find their Halo instances returning to standard operation August 27, 2026 1:54PM UTC Monitoring - UPDATE: We've identified some customers may still be experiencing issues following the fix - please log out and back in again to Halo to resolve these persisting issues. They are due to incorrect tokens created during the outage that are still active, corrected by reauthorising the agent/user.

investigating · 27 Aug 2026, 14:08

August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:10PM UTC Identified - We have identified the issue and are currently preparing a fix August 27, 2026 1:07PM UTC Monitoring - The fix has been implemented and we are now monitoring the situation. Affected customers should find their Halo instances returning to standard operation

investigating · 27 Aug 2026, 13:24

August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:10PM UTC Identified - We have identified the issue and are currently preparing a fix

investigating · 27 Aug 2026, 13:18

August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:18PM UTC Identified - We have identified the issue and are currently preparing a fix

investigating · 27 Aug 2026, 12:41

August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified.