HaloPSA

Halo Service Solutions · Productivity

Status Page

https://status.haloservicesolutions.com/

View Halo Service Solutions Status History & Stats

Last 30 Days

4 incidents

Current state: Operational

Recent incidents

Incident affecting customers on eu5 database group in the UK
Major · 1 Nov 2026, 08:15 · resolved 4 days ago
- resolved1 Nov, 12:16
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating1 Nov, 08:18
  November 1, 2026 8:03AM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information. The incident looks to be affecting customers on the eu5 database group only. November 1, 2026 8:15AM UTC Monitoring - A CPU issue was found on the eu5 database group, a fix has been applied to the affected server and response times have returned back to acceptable levels.
- investigating1 Nov, 08:04
  November 1, 2026 8:03AM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information. The incident looks to be affecting customers on the eu5 database group only.
Middle East region offline due to war
Major · 26 Oct 2026, 09:08 · resolved 7 days ago
- resolved29 Oct, 09:08
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating26 Oct, 09:08
  October 26, 2026 9:06AM UTC Identified - Since Feburary 28, due to the ongoing conflict in the Middle East, the Bahrain region has suffered severe damage spanning multiple Availability Zones and unable to restore access to resources and data hosted in this region. Existing customers have been moved to Frankfurt. Please contact CSMs for further information. October 26, 2026 9:08AM UTC Monitoring - There is no current timeline for when service in this region will be restored.
- investigating26 Oct, 09:06
  October 26, 2026 9:06AM UTC Identified - Since Feburary 28, due to the ongoing conflict in the Middle East, the Bahrain region has suffered severe damage spanning multiple Availability Zones and unable to restore access to resources and data hosted in this region. Existing customers have been moved to Frankfurt. Please contact CSMs for further information.
Middle East region offline due to war
Major · 26 Oct 2026, 09:03 · resolved 7 days ago
- resolved29 Oct, 09:08
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating26 Oct, 09:04
  October 26, 2026 9:03AM UTC Monitoring - Due to the ongoing conflict in the Middle East, the Bahrain region has suffered severe damage spanning multiple Availability Zones and unable to restore access to resources and data hosted in this region. Existing customers have been moved to Frankfurt. Please contact CSMs for further information.
Service degradation in the ZA-Stable1 hosted zone
Major · 20 Oct 2026, 11:15 · resolved 16 days ago
- resolved20 Oct, 14:44
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating20 Oct, 12:04
  October 20, 2026 10:15AM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information. October 20, 2026 11:03AM UTC Monitoring - UPDATE: We believe to have found the cause of the service degradation and have implemented measures that should resolve the issue. We will closely monitor the situation to ensure the fix have the desired effects, and provide any further updates as needed.
- investigating20 Oct, 11:16
  October 20, 2026 10:15AM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.
EU STABLE 3 performance degradation
Major · 30 Sept 2026, 13:50 · resolved about 1 month ago
- resolved30 Sept, 15:48
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating30 Sept, 14:06
  September 30, 2026 12:50PM UTC Investigating - We are aware of issues affecting the hosted Halo solution for customers hosted on EU-STABLE3 and are currently investigating. Updates will follow shortly once we have more information. September 30, 2026 1:04PM UTC Monitoring - A fix is now in place and affected customers should see normal service return to their instances. We will continue to monitor the situation to evaluate if any further action is required.
- investigating30 Sept, 13:50
  September 30, 2026 12:50PM UTC Investigating - We are aware of issues affecting the hosted Halo solution for customers hosted on EU-STABLE3 and are currently investigating. Updates will follow shortly once we have more information.
US sporadic application availability issues
Major · 1 Sept 2026, 23:21 · resolved 2 months ago
- resolved2 Sept, 08:30
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating2 Sept, 00:20
  September 1, 2026 10:21PM UTC Investigating - We have aware of issues currently affecting US hosted customers since approximately 21:00 UTC that is causing some requests to fail and are investigating. Updates will follow once we have more information. September 1, 2026 11:12PM UTC Monitoring - UPDATE - We have identified there is an issue affecting the QuickBooks integration, where all requests to their API from Halo timeout. Temporarily disabling the module (this will not remove existing configuration) will allow these requests to be completed until the issue is resolved - https://status.quickbooks.intuit.com/. Unfortunately we have no ETA on a fix as this is an external issue, we will review this situation at 8:00am BST
- investigating2 Sept, 00:16
  September 1, 2026 10:21PM UTC Investigating - We have aware of issues currently affecting US hosted customers since approximately 21:00 UTC that is causing some requests to fail and are investigating. Updates will follow once we have more information. September 1, 2026 11:12PM UTC Monitoring - UPDATE - We have identified there is an issue affecting the QuickBooks integration, where all requests to their API from Halo timeout. Temporarily disabling the module will allow these requests to be completed until the issue is resolved - https://status.quickbooks.intuit.com/. Unfortunately we have no ETA on a fix as this is an external issue, we will review this situation at 8:00am BST
- investigating2 Sept, 00:12
  September 1, 2026 10:21PM UTC Investigating - We have aware of issues currently affecting US hosted customers since approximately 21:00 UTC that is causing some requests to fail and are investigating. Updates will follow once we have more information. September 1, 2026 11:12PM UTC Monitoring - UPDATE - We have identified there is an issue affecting the QuickBooks integration, where all requests to their API from Halo timeout. Temporarily disabling the module will allow these requests to be completed until the issue is resolved - https://status.quickbooks.intuit.com/. We will continue to monitor the situation our side in case of any further developments.
- investigating1 Sept, 23:22
  September 1, 2026 10:21PM UTC Investigating - We have aware of issues currently affecting US hosted customers since approximately 21:00 UTC that is causing some requests to fail and are investigating. Updates will follow once we have more information.
US region application availability issues
Major · 1 Sept 2026, 19:28 · resolved 2 months ago
- resolved1 Sept, 23:20
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating1 Sept, 20:10
  September 1, 2026 6:28PM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information. September 1, 2026 6:43PM UTC Identified - We believe we have found the cause of the issue and are now implementing a fix. The issue is believed to be around the generation of a new data protection key. More information to follow. September 1, 2026 7:07PM UTC Monitoring - The issue is fixed for the majority of customers with the last few being brought back now. RCA will follow.
- investigating1 Sept, 19:46
  September 1, 2026 6:28PM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information. September 1, 2026 6:43PM UTC Identified - We believe we have found the cause of the issue and are now implementing a fix. The issue is believed to be around the generation of a new data protection key. More information to follow.
- investigating1 Sept, 19:33
  September 1, 2026 6:28PM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.
Service Disruption in the UK
Major · 27 Aug 2026, 12:39 · resolved 2 months ago
- resolved27 Aug, 16:36
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating27 Aug, 14:55
  August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:10PM UTC Identified - We have identified the issue and are currently preparing a fix August 27, 2026 1:07PM UTC Monitoring - The fix has been implemented and we are now monitoring the situation. Affected customers should find their Halo instances returning to standard operation August 27, 2026 1:54PM UTC Monitoring - UPDATE: We've identified some customers may still be experiencing issues following the fix - please log out and back in again to Halo to resolve these persisting issues. They are due to incorrect tokens created during the outage that are still active, corrected by reauthorising the agent/user.
- investigating27 Aug, 14:08
  August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:10PM UTC Identified - We have identified the issue and are currently preparing a fix August 27, 2026 1:07PM UTC Monitoring - The fix has been implemented and we are now monitoring the situation. Affected customers should find their Halo instances returning to standard operation
- investigating27 Aug, 13:24
  August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:10PM UTC Identified - We have identified the issue and are currently preparing a fix
- investigating27 Aug, 13:18
  August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified. August 27, 2026 12:18PM UTC Identified - We have identified the issue and are currently preparing a fix
- investigating27 Aug, 12:41
  August 27, 2026 11:39AM UTC Investigating - We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified.
US STABLE-8 Reporting
Major · 23 Jul 2026, 15:59 · resolved 3 months ago
- resolved23 Jul, 18:40
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating23 Jul, 16:00
  July 23, 2026 2:59PM UTC Investigating - We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.
Partial service outage on US17
Major · 1 Jun 2026, 11:00 · resolved 5 months ago
- resolved2 Jun, 15:53
  Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.
- investigating1 Jun, 14:36
  June 1, 2026 9:30AM UTC Investigating - Customers on the US17 hosted database server may have experienced a service outage. This has since been resolved and an RCA will be available within 2 weeks for this incident for all affected customers June 1, 2026 10:00AM UTC Resolved - Customers on the US17 hosted database server may have experienced a service outage. This has since been resolved and an RCA will be available within 2 weeks for this incident for all affected customers