HaloPSA

Recent incidents

1. Partial service outage on US17

   Major · 1 Jun 2026, 11:00 · resolved 9 days ago

   • resolved2 Jun, 15:53

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating1 Jun, 14:36

     June 1, 2026 9:30AM UTC Investigating - Customers on the US17 hosted database server may have experienced a service outage. This has since been resolved and an RCA will be available within 2 weeks for this incident for all affected customers June 1, 2026 10:00AM UTC Resolved - Customers on the US17 hosted database server may have experienced a service outage. This has since been resolved and an RCA will be available within 2 weeks for this incident for all affected customers

2. Performance degradation on EU-STABLE-1

   Major · 1 Jun 2026, 10:00 · resolved 9 days ago

   • resolved2 Jun, 15:53

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating1 Jun, 09:17

     June 1, 2026 8:25AM UTC Investigating - Customers hosted on the STABLE-1 hosted group within the UK region may have experienced significant performance degradation this morning. This has since been resolved, and an RCA will follow within 2 weeks for all affected customers June 1, 2026 9:00AM UTC Resolved - Customers hosted on the STABLE-1 hosted group within the UK region may have experienced significant performance degradation this morning. This has since been resolved, and an RCA will follow within 2 weeks for all affected customers

3. Service degradation affecting US hosted instances

   Major · 8 May 2026, 23:30 · resolved about 1 month ago

   • resolved11 May, 23:30

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating10 May, 19:58

     May 8, 2026 8:19AM UTCInvestigating - We are aware of issues potentially affecting US hosted instances and are working to resolve any service disruption caused by this. This is related to an incident affecting our service provider, details of this can found at https://health.aws.amazon.com/health/statusMay 8, 2026 9:50AM UTCMonitoring - Issues as a result of this have been mitigated against, affected customers should find any previously impacted functionality restored. We will continue to monitor affected systems for any further developments or issues throughout the course of the service provider incident.May 8, 2026 1:26PM UTCMonitoring - Monitoring of the situation is ongoing, currently no further action has been required. Will we provide further updates should this change throughout the dayMay 8, 2026 10:30PM UTCResolved - No further action required and the service provider issue is resolved.