Puzzle Technology
← All incidents

Settlement File Delay 19/10/2026

Major · resolved · started 19 Oct 2026, 16:59 · resolved 19 Oct 2026, 17:08

  1. resolved · 19 Oct 2026, 17:08

    <span>Dear Customer,</span><br/><br/><span>We can confirm today’s Worldpay GBP, Worldpay EUR, and Barclays settlement files have been merged with tonights file and will be resubmitted.</span><br/><br/><span>As a result, processing will be delayed by approximately 24 hours.</span><br/><br/><span>We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience.</span><br/><br/><span>Access PaySuite</span><br/>

  2. identified · 19 Oct 2026, 17:06

    <span>Dear Customer,</span><br/><br/><span>Please be advised that the processing of today’s Worldpay GBP, Worldpay EUR, and Barclays settlement files was not successful. The files will be merged with tonights file and resubmitted. </span><br/><br/><span>As a result, processing will be delayed by approximately 24 hours.</span><br/><br/><span>We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience.</span><br/><br/><span>Access PaySuite</span><br/>