Flow UC

Recent incidents

1. Telavox | Maintenance on core database infrastructure

   Maintenance · 4 Nov 2026, 21:00 · resolved about 10 hours ago

   • resolved5 Nov, 03:03

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating4 Nov, 21:00

     October 13, 2026 13:14 CEST Scheduled - Upcoming scheduled maintenance notice Maintenance window 2026-11-04 22:00 (Central European Summer Time) UTC+2 2026-11-05 04:00 (Central European Summer Time) UTC+2 On the night of 2026-11-04 22:00 (CEST/UTC+2) Telavox will perform maintenance work on core database infrastructure Expected downtime during maintenance window : 1 hour or less Affected services: During the downtime period (60 minutes) no changes can be made towards: -Webapp/desktop -Admin portal -Mobile app -API -BSS -Third party integrations Telephony services are unaffected by this maintenance work. November 4, 2026 22:00 CET Active - Scheduled maintenance is starting.

2. Incident affecting Mobile Provisioning Services in Norway

   Major · 4 Nov 2026, 09:13 · resolved 1 day ago

   • resolved4 Nov, 09:35

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating4 Nov, 09:14

     November 4, 2026 09:36 CET Investigating - We are currently investigating a disruption in our mobile provisioning services in Norway. This may impact activations of Simcards, and configuration or updates to mobile subscriptions. Our incident response team is actively investigating the issue together with our vendor and working to resolve it as quickly as possible. November 4, 2026 10:13 CET Investigating - We remain in close contact with the vendor and will continue to share updates as soon as new information becomes available. At this time, no estimated time to resolution (ETR) is available.

   • investigating4 Nov, 08:40

     November 4, 2026 09:36 CET Investigating - We are currently investigating a disruption in our mobile provisioning services in Norway. This may impact activations of Simcards, and configuration or updates to mobile subscriptions. Our incident response team is actively investigating the issue together with our vendor and working to resolve it as quickly as possible.

3. Incident affecting Telavox Desktop, Mobile App, and Web Application

   Major · 22 Oct 2026, 08:57 · resolved 14 days ago

   • resolved22 Oct, 10:56

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating22 Oct, 09:06

     October 22, 2026 09:57 CEST Investigating - There is currently a problem reaching our softphone and home/flow/ user interface. Users may experience increased load times and problem accessing all services related to the Home/flow user interface and our applications. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. October 22, 2026 10:03 CEST Monitoring - Our services are stable again. The problem with access to our softphone, the Home/Flow user interface and our applications is fixed, and load times are normal. We continue to monitor the platform closely. If you still have problems, please contact our support.

   • investigating22 Oct, 09:00

     October 22, 2026 09:57 CEST Investigating - There is currently a problem reaching our softphone and home/flow/ user interface. Users may experience increased load times and problem accessing all services related to the Home/flow user interface and our applications. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.

4. Login issues affecting Telavox Desktop, Mobile App, and Web Application

   Major · 12 Oct 2026, 07:52 · resolved 24 days ago

   • resolved12 Oct, 09:04

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating12 Oct, 07:52

     October 12, 2026 08:52 CEST Monitoring - During the weekend of 10–11 October, some users were unexpectedly logged out of the Telavox softphone and mobile app. These users must now log in again. Some login attempts fail due to too many failed login attempts in a short time. When there are too many attempts, the account is temporarily blocked. What you can do: Make sure that you use your current password. If you do not remember your password, use the "Forgot password" link to reset it. If you still cannot log in, contact our support. We continue to monitor the situation and will update this page when we have more information.

5. Incident affecting Mobile Telephony in Norway

   Major · 8 Oct 2026, 14:45 · resolved 28 days ago

   • resolved8 Oct, 19:16

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating8 Oct, 18:14

     October 8, 2026 15:45 CEST Investigating - We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. October 8, 2026 16:00 CEST Identified - Our mobile radio network operator have confirmed that the fault lies within their own networks and that they are working to resolve it. Telavox's own network and services are operating normally. We remain in direct contact with the operator and will post a further update as soon as they report progress or restored service. October 8, 2026 17:33 CEST Identified - Our radio mobile network operator reports that mobile services remain impacted, with disruption occurring intermittently and to varying degrees. The operator is working to resolve the issue with the highest priority. Important: The operator has confirmed that calls to emergency services may also fail intermittently during this incident. If a call to 112 does not connect, retry immediately or use a phone on a different mobile network. We remain in close dialogue with the operator and will post a further update as soon as we have more information to share. October 8, 2026 18:14 CEST Identified - Our monitoring shows a clear improvement in voice call performance. Though, we have not yet received an update from our mobile network operator on the progress of their fault handling. We will post a new update as soon as we receive further information or observe any material change. October 8, 2026 19:11 CEST Identified - Our mobile network operator reports that SMS and mobile data services have been restored to normal operation. Voice calls remain affected and may still fail intermittently. The operator has observed an improvement but has not confirmed the fault as resolved. Calls to emergency services may therefore still be affected. The next update from our operator is expected at 21:00 CEST. A further update will be published once it has been received, or earlier should the situation change

   • investigating8 Oct, 17:18

     October 8, 2026 15:45 CEST Investigating - We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. October 8, 2026 16:00 CEST Identified - Our mobile radio network operator have confirmed that the fault lies within their own networks and that they are working to resolve it. Telavox's own network and services are operating normally. We remain in direct contact with the operator and will post a further update as soon as they report progress or restored service. October 8, 2026 17:33 CEST Identified - Our radio mobile network operator reports that mobile services remain impacted, with disruption occurring intermittently and to varying degrees. The operator is working to resolve the issue with the highest priority. Important: The operator has confirmed that calls to emergency services may also fail intermittently during this incident. If a call to 112 does not connect, retry immediately or use a phone on a different mobile network. We remain in close dialogue with the operator and will post a further update as soon as we have more information to share. October 8, 2026 18:14 CEST Identified - Our monitoring shows a clear improvement in voice call performance. Though, we have not yet received an update from our mobile network operator on the progress of their fault handling. We will post a new update as soon as we receive further information or observe any material change.

   • investigating8 Oct, 16:34

     October 8, 2026 15:45 CEST Investigating - We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. October 8, 2026 16:00 CEST Identified - Our mobile radio network operator have confirmed that the fault lies within their own networks and that they are working to resolve it. Telavox's own network and services are operating normally. We remain in direct contact with the operator and will post a further update as soon as they report progress or restored service. October 8, 2026 17:33 CEST Identified - Our radio mobile network operator reports that mobile services remain impacted, with disruption occurring intermittently and to varying degrees. The operator is working to resolve the issue with the highest priority. Important: The operator has confirmed that calls to emergency services may also fail intermittently during this incident. If a call to 112 does not connect, retry immediately or use a phone on a different mobile network. We remain in close dialogue with the operator and will post a further update as soon as we have more information to share.

   • investigating8 Oct, 16:32

     October 8, 2026 15:45 CEST Investigating - We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. October 8, 2026 16:00 CEST Identified - Our mobile radio network operator have confirmed that the fault lies within their own networks and that they are working to resolve it. Telavox's own network and services are operating normally. We remain in direct contact with the operator and will post a further update as soon as they report progress or restored service.

   • investigating8 Oct, 16:24

     October 8, 2026 15:45 CEST Investigating - We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. October 8, 2026 16:00 CEST Identified - Two of Norway's largest mobile network operators have confirmed that the fault lies within their own networks and that they are working to resolve it. Telavox's own network and services are operating normally. We remain in direct contact with both operators and will post a further update as soon as they report progress or restored service.

   • investigating8 Oct, 15:02

     October 8, 2026 15:45 CEST Investigating - We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. October 8, 2026 16:00 CEST Identified - We have confirmed that our network is operating normally. Two of our external vendors have identified the issue is in their end. We are working directly with both vendors to restore services as quickly as possible.

   • investigating8 Oct, 14:48

     October 8, 2026 15:45 CEST Investigating - We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.

6. Telavox | Maintenance Mobile services Finland

   Maintenance · 30 Sept 2026, 21:00 · resolved about 1 month ago

   • resolved1 Oct, 02:01

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating30 Sept, 21:01

     September 30, 2026 15:31 CEST Scheduled - Telavox's Finnish mobile radio network vendor will be performing security updates in Finland. During the maintenance window, there may be brief interruptions to mobile voice calls. During the service break, ongoing calls may be dropped and new calls may fail to establish. Emergency calls, SMS messages, MMS messages, and mobile data services will remain unaffected by this maintenance work. Maintenance start: 2026-03-25 22:00 UTC+2 Maintenance stop: 2026-03-26 03:00 UTC+2 September 30, 2026 22:00 CEST Active - Scheduled maintenance is starting.

7. Incident affecting Mobile Telephony in Norway

   Major · 29 Sept 2026, 11:15 · resolved about 1 month ago

   • resolved29 Sept, 14:12

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating29 Sept, 14:06

     September 29, 2026 12:15 CEST Identified - We are currently experiencing issues with our mobile telephony in Norway, which is affecting incoming calls to UCaaS subscribers from one specific operator. Our incident response team is actively investigating the issue together with the operator and working to resolve it as quickly as possible. September 29, 2026 12:27 CEST Identified - The incident also affects outgoing calls to the specific operator September 29, 2026 13:33 CEST Identified - We are seeing some signs of improvements after mitigating actions. We can also state that the incident only affects incoming calls Our incident response team is still actively investigating the root cause, and we are still in contact with our subprovider to resolve the issue. September 29, 2026 14:25 CEST Identified - Our sub-contractor has identified the root cause and are actively working on resolving the incident. We have requested a estimated time for resolution September 29, 2026 15:02 CEST Monitoring - Our Our sub-contractor report that the incident is resolved since 14:40 . We can confirm with internal testing. The service is back to fully operational We will continue to monitor the situation closely to ensure full service is completely restored.

   • investigating29 Sept, 13:26

     September 29, 2026 12:15 CEST Identified - We are currently experiencing issues with our mobile telephony in Norway, which is affecting incoming calls to UCaaS subscribers from one specific operator. Our incident response team is actively investigating the issue together with the operator and working to resolve it as quickly as possible. September 29, 2026 12:27 CEST Identified - The incident also affects outgoing calls to the specific operator September 29, 2026 13:33 CEST Identified - We are seeing some signs of improvements after mitigating actions. We can also state that the incident only affects incoming calls Our incident response team is still actively investigating the root cause, and we are still in contact with our subprovider to resolve the issue. September 29, 2026 14:25 CEST Identified - Our sub-contractor has identified the root cause and are actively working on resolving the incident. We have requested a estimated time for resolution

   • investigating29 Sept, 12:34

     September 29, 2026 12:15 CEST Identified - We are currently experiencing issues with our mobile telephony in Norway, which is affecting incoming calls to UCaaS subscribers from one specific operator. Our incident response team is actively investigating the issue together with the operator and working to resolve it as quickly as possible. September 29, 2026 12:27 CEST Identified - The incident also affects outgoing calls to the specific operator September 29, 2026 13:33 CEST Identified - We are seeing some signs of improvements after mitigating actions. We can also state that the incident only affects incoming calls Our incident response team is still actively investigating the root cause, and we are still in contact with our subprovider to resolve the issue.

   • investigating29 Sept, 11:28

     September 29, 2026 12:15 CEST Identified - We are currently experiencing issues with our mobile telephony in Norway, which is affecting incoming calls to UCaaS subscribers from one specific operator. Our incident response team is actively investigating the issue together with the operator and working to resolve it as quickly as possible. September 29, 2026 12:27 CEST Identified - The incident also affects outgoing calls to the specific operator

   • investigating29 Sept, 11:16

     September 29, 2026 12:15 CEST Identified - We are currently experiencing issues with our mobile telephony in Norway, which is affecting incoming calls to UCaaS subscribers from one specific operator. Our incident response team is actively investigating the issue together with the operator and working to resolve it as quickly as possible.

8. Telavox Incident - Webapplications & Admin Portal

   Major · 22 Sept 2026, 16:04 · resolved about 1 month ago

   • resolved22 Sept, 16:42

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating22 Sept, 16:16

     September 22, 2026 17:04 CEST Investigating - We are currently experiencing an issue that affects access to the Telavox web app, softphone and admin interface. Affected users may be unable to log in or may see errors when using these services. Our engineering teams are aware of the problem and are actively working to resolve it. September 22, 2026 17:16 CEST Monitoring - All services were restored at approximately 17:10 CEST/UTC+2, our engineering team continues to monitor the platform to ensure ongoing stability.

   • investigating22 Sept, 16:05

     September 22, 2026 17:04 CEST Investigating - We are currently experiencing an issue that affects access to the Telavox web app, softphone and admin interface. Affected users may be unable to log in or may see errors when using these services. Our engineering teams are aware of the problem and are actively working to resolve it.

9. Telavox Incident - Webapplications & Admin Portal

   Major · 22 Sept 2026, 02:08 · resolved about 1 month ago

   • resolved22 Sept, 03:06

     Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

   • investigating22 Sept, 02:37

     September 22, 2026 03:08 CEST Investigating - We are currently experiencing an issue that affects access to the Telavox web app, softphone and admin interface. Affected users may be unable to log in or may see errors when using these services. Our engineering teams are aware of the problem and are actively working to resolve it. We will post our next update here by 03:30 CEST September 22, 2026 03:35 CEST Identified - The issue has been identified and are actively working to restore service. We will provide our next update by 04:00 CEST, or sooner if there are significant developments on service restoration prior.

   • investigating22 Sept, 02:09

     September 22, 2026 03:08 CEST Investigating - We are currently experiencing an issue that affects access to the Telavox web app, softphone and admin interface. Affected users may be unable to log in or may see errors when using these services. Our engineering teams are aware of the problem and are actively working to resolve it. We will post our next update here by 03:30 CEST

10. Telavox Upcoming Network Maintenance

    Maintenance · 17 Sept 2026, 20:00 · resolved about 2 months ago

    • resolved17 Sept, 23:00

      Auto-resolved by the status page: the vendor stopped reporting this incident in their feed.

    • investigating17 Sept, 20:00

      September 14, 2026 15:50 CEST Scheduled - We will be performing routine network upgrades to improve system speed and stability. Maintenance Schedule: Thursday, September 17, 2026 21:00 – 23:59 CEST (UTC+2) Expected impact: No service downtime is expected, and your connection will remain active. You may experience brief, momentary delays when placing or connecting calls during the maintenance window. Emergency calls won't be affected. September 17, 2026 21:00 CEST Active - Scheduled maintenance is starting.